Business Partner, MSSP Field Alliances Operations (Remote)

Contract, Management, Sales
January 2, 2025
Contract Remote

Job Description

  • Contract
  • Remote
  • Austin

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About the Role:


The Business Partner role under field Alliances Operations will be responsible for day to day operations supporting the rapidly growing CrowdStrike MSSP partner ecosystem as well as Crowdstrike Alliances/Partner leadership team and wider Alliances/Partner team. This role will have an emphasis on managing strong Salesforce data and partner program integrity with emphasis on our partner facing processes. While providing a seamless CrowdStrike experience for our partners, the successful candidate will have the ability to constantly improve our operations, build scalability, and be the partner advocate. 

What You’ll Do:


  • Partnering with MSSP Partner Leaders and their teams with emphasis to assist with Channel strategy with data led insights into trends, gaps and opportunities to execute the plan.
  • Continuous enablement of wider Alliances/Partner team to ensure seamless execution of partner related processes and initiatives.
  • Managing day-to-day operational tasks to support MSP Partners, Partner Managers, and Sales teams.
  • Understanding and interpreting data and ability to prepare metrics and KPIs that are shared with management on a regular basis.
  • Managing partner onboarding and compliance support. Assisting with complex contractual cases.   
  • Ensuring all partner deals are properly categorized and correct partner attribution is tagged. Regional deal support. 
  • Advising on process enhancements and liaising with IT, capability and GTM teams. 
  • Participating in QBRs to ensure processes are aligned with the needs of the business and provide recommendations for the future. 
  • Participating in the Annual Planning Process.
  • Investigating and Resolving Commissions issues escalated by the Comp Team.
  • Instituting best practices and scalable processes, including data flow.
  • Identifying opportunities to constantly improve and streamline processes, especially as the partnership model expands. Aligning with cross-functional teams to ensure positive user experience for our partners.
  • Implementing new processes and process enhancements within the Americas.
  • Delivering regular enablement sessions for wider Alliances/Partner sales teams. Onboarding of new hires. Managing knowledge transfer and training materials. 
  • Training shared services team, and acting as a point for escalation. 

What You’ll Need:

  • Bachelor’s degree
  • Minimum 10 years of (Partner / Channel) Operations experience
  • Minimum 5 years of MSSP Operations experience
  • Strong working knowledge of how MSPs run their business
  • Strong analytical background and ability to flush out anomalies
  • Be a self-starter, detail and process oriented, and operationally-minded
  • Excellent presentation, communication, and influencing skills, with strong business partnership experience
  • Expertise in business applications including Excel, PowerPoint, Salesforce and Tableau
  • Ability to work in a fast-paced environment and manage through ambiguity and change 
  • Curious minded and willingness to constantly improve experience for our partners and internal teams 
  • Ability to optimize and prioritize tasks


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PandoLogic. , Location: Austin, TX – 78703

Source ⇲

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