Business Systems Analyst Senior / Intermediate

A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

Job Summary

The MiChart Integration team at the University of Michigan Health System seeks a Systems Business Analyst to collect system and workflow requirements, define and document use cases for the development of solutions extending the functionality of the system, services for data exchange to secondary systems, and supporting tool sets for these initiatives as well as developing operation support procedures and supporting documentation. This position requires the ability to work in a fast paced and complex environment. Requires excellent people skills and verbal/written communication skills.

Health Information Technology & Services (HITS) plays a role in the success of Michigan Medicine by providing clinicians, educators, researchers, students, and staff with technology-related information, products, and support. HITS also provides institutional expertise related to IT strategy, security, infrastructure, and resource management.

Mission Statement

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Responsibilities*

• Maintain regular communication with MiChart developers and service customers.
• Work with vendor representatives and the U-M business community and end users to ensure the system meets the organizations business needs.
• Understand the choices involved in service specifications.
• Perform in-depth analysis of workflows, data collection, report details, and other technical issues associated with developing system service enhancements.
• Investigate end users’ preference while making design decisions.
• Analyze business operations as they relate to design decisions.
• Prioritize and implement requested changes to the system.
• Analyze new functionality in releases to determine how it should be used and/or impacts existing functionality.
• Review software.
• Analyze requirements and determine best technical solution to satisfy them.
• Coordinate software updates and changes.
• Participate in the planning, review, testing and release processes.
• Collect information regarding potential system enhancement needs.
• Prepare details of specifications as needed.
• Analyze data conversion needs.
• Ensure that data exchange meets the business need.
• Develop and document internal procedures to define and support web services, printing or other system services.
• Utilize and enhance set standards for naming and numbering conventions and security classifications.
• Maintain rules for how each new version is released.
• Establish change control processes and procedures for the system.
• Facilitate meetings, capture key points, document decision points and track follow up tasks.
• Participate in training and work with customers.
• Troubleshoot problems and questions from customers.
• Participate in on-call rotation.
• Participate in monthly server patching.

Required Qualifications*

Requirements for Senior Level:

• Bachelor’s degree or equivalent combination of education and experience
• 5+ years of experience

Requirements for Intermediate Level:

• Bachelor’s degree or equivalent combination of education and experience
• 2-3 years of experience

Desired Qualifications*

• HL7 Certification
• Bridges Certification
• Bachelor’s degree or equivalent combination of education and experience in healthcare related field.
• Familiarity with diverse operating environments, applications, and equipment. Demonstrated ability to work in a complex computing environment.
• Ability to work collaboratively with teams of all sizes.
• Exceptional communication skills, professional image, confidence in dealing with complex business situations.
• Must be knowledgeable of general industry practices for managing the deployment of functional configuration build through multiple environments supporting turnkey enterprise class systems.
• Experience collecting and defining requirements from clinical systems. Working knowledge of HL7 messaging. Project management experience. Business Analysis and workflow experience.

Work Locations

This position is being made available with the ability for you to negotiate alternative work schedules and remote/on-site options to suit your work-life balance.

Non-Michigan residents should inquire about potential employment while working remotely in a state other than Michigan. Apply to be part of a strong team that partners with our institution, community, and each other.

Modes of Work

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the .

Underfill Statement

This position may be underfilled at a lower classification depending on the qualifications of the selected candidate.

Additional Information

Benefits

We offer a benefits package that includes comprehensive training and career development opportunities, generous retirement savings plans, ample paid time off, and a wealth of family care support:

Diversity Statement

HITS is firmly committed to advancing inclusion, diversity, equity, accessibility, and belonging, which are core to the culture and values of Michigan Medicine. Our community supports recruiting and cultivating a diverse workforce as a reflection of our commitment to serve the diverse people of Michigan and the world. We strive to create a work culture where each team member feels respected, valued, and safe.

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Application Deadline

Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.

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