Call Center Clerk/Ambassador- Nutrition Services

Department: Nutrition Services
Shift/Schedule: Part Time (16 hrs/wk)

GENERAL SUMMARY

Works under the supervision of the Chief Clinical Dietitian and in coordination with the Call Center/Ambassador Team Leader. The Call Center Clerk/Ambassador’s primary job function is to obtain meal orders from patients and visitors in an efficient and timely manner; enters the order to the system established for menu processing, conducts report processing as directed. Serves meals to patients in a professional, efficient manner; instructs patients on meal ordering system; assists patients in placing meal orders; assesses the patient’s capabilities to utilize the meal order system. May perform other duties as assigned.

QUALIFICATIONS

Education:
• GED/High School Diploma and or equivalent experience required
• Computer literacy preferred

Licensure:
• None

Experience:
• Two to three years of food service industry experience preferred.

JOB SPECIFIC DUTIES AND PERFORMANCE EXPECTATIONS

The following is a summary of the major job duties of this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.
1. Instructs patients on meal ordering system following an established script.
2. Assists patients and/or family members in placing meal orders.
3. Assesses patient’s ability to utilize the meal order system and follow up with appropriate staff member if unable to participate.
4. Delivers the correct menu (diet compliant) to the patient in a timely manner.
5. Obtains meal orders from patients and visitors via the telephone. Enters meal orders into the system established for menu processing.
6. Verifies meal orders meet diet order parameters.
7. Deliver carts and serves meals to patients in a professional and efficient manner.
8. Processes floor stock requisitions retrieved from nursing stations.
9. Delivers between meal nourishments directly to patients.
10. Orders and replenishes bulk supplies on nursing units.
11. Assumes the role of a patient advocate regarding food services. Mediates patient concerns regarding meal service.
12. Retrieves completed meals from patient’s rooms in a timely manner. Records patient’s nutrient intake from meals. Retrieves dirty carts from patient floors.
13. Communicates with members of other departments effectively and concisely regarding patient support, issues, requests and other special situations.
14. Acts as liaison between Nutrition Services, the patient and nursing unit.
15. Anticipates patient/team member needs and services them.
16. Serves as a quality assurance control point for every aspect of the room service program.
17. Performs other duties as assigned.

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Southern Ohio Medical Center is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, disability, ethnicity, gender identity, or expression, genetic information, military status, national origin, race, religion, sex, gender, sexual orientation, pregnancy, protected veteran status or any other basis under the law.

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