Casino Ops Administrator

Directs the day-to-day administrative activities of casino table games operations, beverage, poker, and slot operations. Responsible for monitoring these operations to ensure high standards of product quality and delivery. Also has involvement with other operational departments including but not limited to Total Service and Casino Marketing.

GENERAL REQUIREMENTS:

Undergraduate degree is preferred.

Minimum ten (10) diverse business experience with significant administrative responsibilities in gaming, entertainment, hospitality, or a major corporation with multiple units and locations.

In depth knowledge of corporate staff function.

Must be computer literate with software systems to include: Microsoft Office applications especially Word / Excel/PowerPoint, CMS, LMS, EMS, WINet, and knowledge of the Total Rewards programs.

Previous operating experience in managing a department or functional area within a well branded hotel or gaming property, with responsibilities that include P&L management and planning functions.

Background in Casino Operations, Hotel Operations, Marketing, or Finance is preferred.

Must have a demonstrated ability to quickly evaluate options and make decisions which positively influence both short and long-term business objectives.

Ability to self-start and self-support

Excellent guest service, interpersonal, telemarketing, communication, team building, and problem solving skills are required.

Must be able to maintain confidentiality of sensitive material. Must be able to meet the department standards, attendance guidelines and adhere to departmental and company policies.

Must be at least 21 years of age.

Must be able to read, write, speak, and understand English.

Must present a well-groomed appearance.

Essential Job Functions:

Performs a variety of clerical functions relative to the various components of the Casino business.

Functions include but are not limited to the following:

Keep up with scheduling and PTO needs for all sub-departments.

Responsibility of keeping track of P-card charges for cardholders in the department.

Help with coordination of special events or tournaments on an as-needed basis

Keying all entries related to Customer Service for all sub departments

Handles check requests and forecasting for departments.

Knows inner-workings of XTCM, Ariba, P-card and any other bill-related systems.

Handles all processing for new employees e.g. access requests

Maintains employee files.

Develop and maintain relationships with key people in all departments

Provide assistance with coordinating trips, and travel arrangements, maintains reservation files, maintains Junket Representative files, makes sound comping decisions on behalf of property leadership.

Greets customers casino on an as-needed basis

Is able to order for the department using any purchasing system (Stratton Warren, Ariba, etc)

Handle pick-up and delivery of daily mail for the department.

Decrement correctly any Paid outs according to department standards.

Redeem any offers in WINET that are issued on Paid Out but have an associated offer.

Ensure that the correct CMS outlets are used for each paid out.

Send VIP arrivals list to appropriate Executives on Thursday or Friday of each week.

Decrement accounts of customers who fly privately so the entire cost of plane is debited from the accounts of the customers.

Coordinate cross-property reservations, air travel, ground transportation, event and restaurant reservations; manage hotel reservation and arrival reports for individual and group visitation; coordinate check cashing approval process; maintain VIP files.

Assist in greeting arriving VIPs at the airport, as well as upon arrival to the hotel.

Book air, ground, lodging for leaders through the appropriate company-approved channels on an as-needed basis

Proactively communicates to property leadership in a professional and thorough fashion at all times.

Assists in making sound comping decisions on behalf of leadership team in their absence.

Disseminates all related information regarding customer arrival and related programs to all departments.

Responsible for tracking and filing of all clock out error violations.

Responsible for entering all internal and external shops.

Responsible for filing of all audits.

Assist with tracking of all Attendance.

Purchases and maintain an appropriate level of office supplies.

Coordinates office repairs and maintenance.

Oversees on-boarding of new hires and assists with training.

Submits tickets to IT or Facilities as needed.

Keeps record of all current employees; maintain records of new hires, resignations, terminations etc.

Maintains up to date employee contact lists

Answers and screens telephone calls and refer inquiries to other areas.

Maintains a record of important phone calls.

Retrieves and screens mail.

Maintains appointment schedule concerning meetings, luncheons, conferences, discussions, etc.; reminding officer of appointments, as required.

Proofread and verify all documents produced.

Collect data and assist in preparing reports.

Maintain a current set of records and files.

Adjusts to new duties as necessary

Physical, Mental & Environmental Demands:

Must be able to move in and around quickly on the casino floor.

Must be able to respond calmly and handle many customer demands in a fast paced environment.

Must be able to communicate efficiently and thoroughly with a variety of audiences.

The ability to calmly handle difficult situations and be able to work weekends, any day, any shift, and long hours as required.

Must be able to bend, stoop, crouch, kneel, twist, and balance.

Must be able to stand and walk for long periods.

Must be able to respond to visual and aural cues.

Must be able to tolerate areas containing secondary smoke.

Able to handle more than one function at a time by being well organized and paying attention to details.

Able to work the following equipment: computer, telephones, copier, 10 key adding machine and fax.

Must have manual dexterity to operate the computer and necessary office equipment.

Must be able to work weekends, holidays, and after-hours when needed.

Caesars reserves the right to make changes to this job description whenever necessary.

Source ⇲