Catering and Convention Service Manager, $71,000 – $95,100

Aulani, A Disney Resort & Spa, offers more than just a magical, family-friendly destination. We have blended the spirit of Oʻahu with the enchantment of Disney to create a place where both guests and cast members can experience the magic and warmth of the island. Here, you will bring the islands’ spirit to life in every aspect of your role. Are you ready to join our team and make a meaningful impact?

The Catering and Convention Services Manager plays a pivotal role in creating unforgettable experiences through the meticulous planning and execution of Aulani’s catered events. This position demands a commitment to excellence in event management and prioritizes exceptional guest service when engaging with clients both inside and outside the organization. The ideal candidate will possess superb event planning skills, excel at multitasking, and easily navigate meaningful situations. With the ability to thrive in a dynamic, fast-paced environment, this role is critical for delivering outstanding guest satisfaction and unforgettable events.

This is a full-time position reporting to the Director of Banquets and Events Services, and it will be based onsite at our stunning Aulani Resort on Oahu, Hawaii.

What you will do:

• Serve as the direct liaison between clients and the Aulani Resort Operations Staff.
• Effectively manage all groups, meetings, and catered events handed over by Resort Sales, from the planning phase to execution.
• Conduct site inspections, planning sessions, menu tastings, pre-convention meetings, and operations meetings to ensure flawless event execution.
• Collect deposits and full prepayment for events or obtain vital credit approvals.
• Prepare and distribute Banquet Event Orders (BEOs) and resumes.
• Efficiently manage and respond to emails, phone calls, and client requests.
• Hold accountability for individual and/or team food and beverage goals.
• Ensure that venues are set up according to client specifications.
• Oversee Coordinate all post-event duties, including sending thank-you notes, conducting post-event conversations, and reviewing final bills.

Here’s what you will need to be successful in the job:

• Minimum 4 years of experience in a Catering and Convention Services leadership role
• Proficient in various computer applications
• Strong communication, organizational, and time management skills
• Analytical and critical thinking abilities with strong multitasking skills
• High School diploma or equivalent

Preferred Qualifications and Education:

• Bachelor’s degree or equivalent
• Knowledge of Disney policies and procedures
• CMP Certification
• Sales Experience

Benefits & Perks:

Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities and special extras that only Disney can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/aulani-benefits

The hiring range for this position in Hawaii is $71,000 – $95,100 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.

About Aulani, A Disney Resort & Spa:

Combining the natural beauty and spirit of the Hawaiian islands with a touch of Disney magic, Aulani, a Disney Resort & Spa embraces and celebrates Hawaiian culture and storytelling. Situated on 21 acres of oceanfront property on the island of O’ahu, the resort was uniquely designed for families to discover the culture, history and traditions of Hawai’i against a backdrop of blue skies and beautiful views. Cast members are integral to bringing these stories of Hawai’i to life, while upholding Disney’s renowned service and enchanting entertainment offerings.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with DVC Hawaii Management Company, LLC , which is part of a business we call Aulani, A Disney Resort & Spa .

DVC Hawaii Management Company, LLC is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, religion, color, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, age, marital status, military or veteran status, medical condition, genetic information or disability, or any other basis prohibited by federal, state or local law. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.

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