Chief Operating Officer – National Office (remote)

Job Description

The Chief Operating Officer is responsible for Y-USA’s internal operations and supporting the needs of member associations across the country. The COO will work closely with and complement the skillsets of the CEO, focusing primarily on enhancing internal processes and systems to ensure operational excellence. This collaboration enables that the CEO can concentrate on supporting existing relationships and expanding on new partnerships to benefit the
Movement.

• Strategic Planning and Implementation: Collaborate closely with the CEO and senior leadership to develop
  and execute plans for operational infrastructure, process improvements, and team development. This includes
  translating the vision and strategies developed by the board and the CEO into actionable steps to enhance
  organizational efficiency and align with Y-USA’s mission and goals.
• Financial and Governance Management: Partner with the CEO and the Finance Team to ensure the
  organization’s financial health through budget oversight, forecasting, and resource management.
• Operational Excellence: Enhance organizational processes and systems for improved efficiency.
  Strategically delegate tasks to maintain progress and ensure operational continuity. Develop efforts to track,
  analyze, interpret, and communicate performance metrics. Use data to highlight efficiencies, improve
  cross-team collaboration, and empower the organization to devote more attention to specific high-impact
  programs.
• Team Collaboration and Growth: Lead, support and advise a team to achieve organizational objectives
  while building an internal team culture of accountability, excellence, and innovation. Ensure that all levels of
  management have the appropriate skills, training, and authority to support a culture of empowerment, service,
  and accountability. Create an environment where ALL employees feel valued and that their contributions and
  ideas are welcome.
• Movement and External Relations and Engagement: Establish and maintain relationships with leaders
  across the Y Movement to identify needs, programs, and services to increase value and participation.
  Represent the organization in external forums to enhance its profile and impact, as needed. Ensure that
  YMCAs believe that the outcomes and deliverables of Y-USA exceed the expectations of their membership dues.

All applications, nominations and inquiries are invited. Applications should include, as separate documents, a
CV/resume and a letter of interest. Review of applications has begun and will continue until the position is filled.
Please direct all applications, nominations and inquiries to the WittKieffer consultants assisting YMCA of the USA
with this recruitment to Stephanie Odorisio, Senior Associate via email at: [email protected] or through
the WittKieffer Candidate Portal by clicking here .

Qualifications

The COO will be a leader with extensive executive-level experience in an organization with a significant level of
complexity and sophistication.

• An undergraduate degree from a four-year college or university. Graduate degree in business administration,
  management, or related field is preferred.
• Business and Financial Acumen: Demonstrated knowledge of sound business practices and financial
  management in a nonprofit context.
• Significant experience working within either a for-profit franchise business model, or a federated not-for-profit
  model with multiple constituents.
• Nonprofit Sector Experience: This could include both direct and/or board nonprofit experience with finance,
  operations, human resources and technology.
• Organizational Development: Proven track record in leading organizational change and development.

Essential Functions

The following goals and objectives have been identified as priorities for the Y-USA COO:

• Establish professional and personal credibility among the Board, the Y Movement, Y-USA leadership and
  staff, donors, partner organizations, and other key constituents.
• Validate and contribute to the organization’s strategic plan and operating goals, leading Y-USA to reach its
  potential.
• Parter with the leaders of IT, Shared Services, Finance, HR and Network Experience to ensure that all internal
  functions of the Y-USA operate effectively and efficiently.
• Ensure Y-USA has a high-functioning and diverse leadership team. Set the tone for a highly collaborative and
  supportive culture within the organization. Be viewed as an excellent communicator who can coach, teach,
  learn from and inspire others to accomplish their goals.
• Develop goals and objectives and hold individuals accountable for performance. Ensure strong internal
  operating procedures and policies are in place and drive alignment of individual performance with overall YUSA goals and objectives.
• Ensure accountability and high performance through the creation of structures and processes that lead to
  increased value, satisfaction and participation from YMCAs.
• Partner with leadership to further identify and create programs and services that provide support for the Y
  Movement and its diverse needs.
• Support the advancement of digital transformation to support the needs of member associations and the
  communities they serve.
• Drive efforts to ensure the strong financial and operational performance of Y-USA

Cause-Driven Leadership Competencies

• Values: Demonstrates in word and action the Y’s core values of caring, honesty, respect, and responsibility,
  and a commitment to the Y’s mission, in all matters always.
• “For All” Commitment: Values all people for their unique talents and takes an active role in promoting “for
  all” practices, consistent with the organization’s mission.
• Relationships: Builds authentic relationships in the service of enhancing individual and team performance to
  support the Y’s work.
• Influence: Employs influence strategies that engage, inspire, and build commitment to the cause and overall
  Y goals.
• Collaborative Leadership: Exceptional ability to work closely with organizational leadership, serving
  effectively as the number two in command and ensuring seamless collaboration across all levels of the
  organization.
• Strategic Vision and Planning: Possesses high-level strategic thinking abilities along with demonstrated
  ability to translate strategic goals into operational priorities and support process development to bring clarity to
  employees in their work.
• Broad Operational Leadership: Proven success in an organization as a strategic member of the C-suite.
  Bring a performance improvement orientation, be passionate about the organizational mission and inspire this
  passion in others.
• Results-Proven Track Record: Demonstrates a consistent ability to exceed goals, make informed decisions,
  and balance budget realities with program delivery. Known for exceptional problem-solving.
• Project Management: Competence in managing multiple concurrent projects and leading teams in a hybrid work environment.
• Strong Financial Acumen: Solid business acumen, excellent decision-making, strategic thinking capacity and a proven record of accomplishment using data to drive decision-making.
• Effective Communication: Exhibits strong written and oral communication skills, coupled with effectively conveying the organization’s mission to a diverse audience – both internally and externally.
• Adaptability: Flexibility and openness to change, with a solution-oriented approach to problem-solving.
• Governance Knowledge: Understanding of nonprofit governance, compliance, and fiscal integrity principles preferred.
• Technology Proficiency: Ability to oversee technological needs and collaborate with technical experts to implement solutions preferred.
• Team Leadership: Prior success leading teams as a trusted mentor and critical thinker, balancing strategic leadership with as-needed, detailed involvement in support of accountabilities. Well-developed, keen judgment to know when/how to go between the two.

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