Community Program Manager

Community Program Manager Responsibilities:

• Manage, oversee, and expand community forums projects, strategies, and tactics that create a cohesive community identity and cultivate high-quality user engagement
• Execute the engagement strategy to include, but not limited to, virtual member events, discussion forums, ad-hoc community-related projects, etc.
• Collect, analyze, and share community-related data with relevant stakeholders, including tracking, quantifying, and communicating campaign results
• Work hand-in-hand with the stakeholders, and community inbound engagement specialists to drive desired outcomes
• Develop and improve on existing frameworks, work processes and standardized templates related to various stages of target company community integration and due diligence.

Minimum Qualifications:

• 3+ years experience in a peer to peer support community role or related experience
• Effective presentation and facilitation skills
• Experience establishing credibility on the subject matter with key customer stakeholders at all levels
• Familiar with Community, social media culture, analytics, and content management
• Experienced in engaging, consulting, and making recommendations to stakeholders
• Validated understanding of customer support principles
• Experience working cross-functionally and independently
• Operational-level knowledge of community platform tools

Preferred Qualifications:

• Enterprise B2B experience
• Customer service experience
• Khoros Community platform experience

Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment.

Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at accommodations-ext@fb.com.

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