Community Wellness Coordinator

At Mass General Brigham, we know it takes a surprising range of talented professionals to advance our mission-from doctors, nurses, business people and tech experts, to dedicated researchers and systems analysts. As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community. We place great value on being a diverse, equitable and inclusive organization as we aim to reflect the diversity of the patients we serve.

At Mass General Brigham, we believe a diverse set of backgrounds and lived experiences makes us stronger by challenging our assumptions with new perspectives that can drive revolutionary discoveries in medical innovations in research and patient care. Therefore, we invite and welcome applicants from traditionally underrepresented groups in healthcare – people of color, people with disabilities, LGBTQ community, and/or gender expansive, first and second-generation immigrants, veterans, and people from different socioeconomic backgrounds – to apply.

Job Summary

The Community Wellness Coordinator (CWC) plays a pivotal role in transforming care for patients with chronic kidney disease (CKD) stages 3-5 who are eligible for the newly formed Kidney Evaluation Program at MGH. This innovative program, which partners with Community Health centers, aims to improve access to transplantation and kidney health resources for historically underserved communities.

The CWC serves as a trusted patient advocate, educator, and coach, guiding individuals through the complexities of kidney disease management, lifestyle modifications, and the transplant evaluation process. This role is essential in bridging the gap between general nephrology and transplant nephrology, ensuring patients receive comprehensive, culturally sensitive, and equitable care.

Key Responsibilities

• Empower patients by facilitating physician- and nurse-led group visits, providing education on nutrition, exercise, stress management, and sleep hygiene to help slow CKD progression.

• Provide personalized health coaching, including one-on-one motivational support and structured behavior-change strategies to help patients adopt healthier habits and manage CKD effectively.

• Serve as a trusted transplant guide, helping patients navigate the transplant referral and evaluation process, ensuring they understand each step and are connected to appropriate resources.

• Assist patients in accessing specialized support programs, including the Integrated Care Management Program (iCMP), financial assistance, social services, and community health resources.

• Foster long-term relationships with patients, supporting their journey to improved health outcomes and transplant readiness.

• Use evidence-based coaching techniques to promote patient engagement, confidence, and adherence to treatment plans.

• Actively collaborate with transplant coordinators, social workers, and nephrologists to identify and address social determinants of health that may impact transplant access.

Why Join Us?

• Be part of a groundbreaking initiative that directly addresses health disparities in kidney transplantation.

• Make a meaningful impact in the lives of patients by removing barriers to transplant evaluation and improving overall kidney health equity.

• Work within a multidisciplinary team at one of the nation’s leading academic transplant programs.

• Help shape the future of patient-centered kidney care through innovative coaching and education models.

If you are passionate about health advocacy, patient empowerment, and improving transplant access, we invite you to apply and join our mission to make lifesaving kidney transplantation more equitable and accessible for all.

Qualifications

Education
Bachelor’s Degree required

Can this role accept experience in lieu of a degree?
Yes

Experience
– Experience in Community Health strongly preferred

– Certification in Wellness Coaching desirable

– Previous experience working with Geriatric population 1-2 years preferred

Knowledge, Skills and Abilities

– Bilingual in English/Spanish and/or Haitian Creole required.
– Strong oral and written communication skills.
– Excellent follow-up skills.
– Excellent customer service and confidentiality skills.
– Intermediate computer skills (Microsoft Office Suite proficiency).
– Effective analytical skills.
– Working knowledge of insurance requirements and verifications.

Additional Job Details (if applicable)

Remote Type

Hybrid

Work Location

165 Cambridge Street

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

EEO Statement:

The General Hospital Corporation is an Affirmative Action Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

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