Conference Services Manager

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:
Embark on a journey above the clouds to discover the modern lifestyle of Philadelphia’s first Forbes Travel Guide Five-Star Hotel. Feel the tranquility of healing crystals from the moment you arrive at the Five-Star Spa and immerse yourself in rejuvenating treatments as you float above the city in 57th-floor infinity-edge pool. Savour unparalleled fine-dining by Michelin-starred Chef Jean-Georges Vongerichten and inventive flavours by local James Beard Award-winner Chef Greg Vernick. Allow our team to curate your stay with the spirit of Brotherly Love.

Who We Look For:

We are looking for a leader to join our Conference Services team. You will coordinate all requirements for various conference groups booked by the Sales Department. In this role, you will also be responsible for enforcing the terms of sales letter of agreement and guiding meeting planners through the planning process, ultimately ensuring their satisfaction.

Responsibilities:

• Communicates the needs and expectations of the client with all departments in the hotel

• Ensure successful execution of groups, beyond the clients’ satisfaction

• Collaborate with clients using creative and attractive menu presentations and event proposals, to achieve both maximum revenue/profit potential and fulfillment of contractual responsibilities while satisfying client needs

• Coordinate with the Sales Department to ensure proper utilization of function space to yield maximum revenues

• Finalize the requirements of confirmed bookings while maximizing revenue potential through up selling and ensuring effective communication both written

• (Resumes, BEO, Daily Reports) and personal contact with all departments for the success of the event.

• Maintain an active trace/follow-up system

• Supervise the execution of banquet events

• Review all function space with banquet manager and when necessary, head house attendant

• Ensure accuracy of Banquet Checks and provide bill review on completion of program or event

• Plan and/or attend and/or participate in meetings with hotel staff and clients, including but not exclusive to: Morning Operations Briefing, Morning CS Briefing, Resume Meeting, Banquet Event Order Meeting, Pre-Convention Meetings, Planning Visits, and Menu Tastings

• Make timely and impromptu decisions, which balance client’s needs with the financial, safety and staffing goals of the hotel

• Find solutions to the inevitable challenges and glitches that arise while groups are on property and keep Director of Conference Services and Planning Committee promptly and fully informed of all problems or unusual matters so prompt corrective actio
  • n can be taken where appropriate
  
  
  • Maintain knowledge of hotel facilities, capacities and dimensions of meeting space and basic operational needs of all operating departments
  
  
  • Ensure satisfaction of client at the outset of all events
  
  

  Minimum Qualifications:

  • Prior experience of 5 or more years directly working with a hotel or resort within the conference services department.
  
  
  • A sincere willingness to provide service to residents, guests, and peers.
  
  
  • Good organizational skills, with the ability to work independently.
  
  
  • Ability to function well under pressure, negotiate, set priorities and adjust to changing conditions.
  
  
  • High work ethic, with a sense of responsibility for the role filled within our team.
  
  

  A successful candidate will have a flexible schedule, ability to work weekends and holidays. Must be fluent in English and possess legal work authorization in the United States.

  
  
  

  What we offer:
  • Competitive Salary, wages, and a c

  omprehensive benefits package
  • Excellent Training and Development opportunities
  • Complimentary Accommodation at other Four Seasons Hotels and Resort
  • Complimentary Dry Cleaning for Employee Uniforms
  • Complimentary Employee Meals

  
  

  Lifestyle benefits

  Complimentary and discounted stays at Four Seasons hotels & resorts around the world, paid time off, family planning assistance including up to 8 weeks of paid New Parent Leave, life insurance, pet insurance, and preferred rates for fitness club memberships.

  
  

  Inclusion & growth opportunities

  A robust offering of learning & development programs, educational assistance, transfer and/or promotion opportunities within Four Seasons Hotels & Resorts as well as employee pulse surveys that enable you to provide valuable feedback to help shape a work environment you deserve.

  
  

  Health & welfare benefits

  A variety of medical, dental and vision care plans to suit your needs and those of your family.

  
  

  Financial wellbeing

  401(k) Retirement Plan with matched contributions, daily complementary meals and snacks, daily discounted parking, cell phone provider discounts with various carriers, and complimentary dry cleaning of uniforms.

  
  

  Schedule & Hours:

  Full time position

  
  

  Hybrid model, candidate will be required to be in the hotel in Philadelphia at least 2 days a week

  
  

  “The reason for our success is no secret. It comes down to one single principle that transcends time and geography, religion and culture. It’s the Golden Rule – the simple idea that if you treat people well, the way you would like to be treated, they will do the same.”

  
  
  

  – Isadore Sharp, Chairman and Founder of Four Seasons Hotels.

  Learn more about what it is like to work with our family, visit us:

  
  

  Four Seasons Hotels & Resorts

  Jean-Georges Philadelphia

  
  

  Jean-Georges Sky High

  
  

  Vernick Fish

  Vernick Coffee Bar

  
  

  LinkedIn

  
  

  Facebook

  
  

  Twitter

  Candidates must be legally permitted to work in the United States. Applicants without a valid work authorization for the United States may not be considered.

  Four Seasons Hotel Philadelphia is committed to diversity and inclusion in the workplace.

  
  

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the ‘EEOC is The Law’ Information poster please visit this website – https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf

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