Customer Service Department Manager
Job Description
Uline, Inc.
Customer Service Department Manager
Pay from $80,000 to $90,000 per year
Kenosha Branch
12355 Uline Way, Kenosha, WI 53144
Fast, friendly, and customer-focused – that’s what makes Uline’s customer service legendary! As a Customer Service Department Manager, continue this legacy by empowering our teams to deliver the exceptional experience our customers love.
Better together! This position is on-site, and we are looking for people who share our passion.
Position Responsibilities
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Train Team Leads to provide top-notch customer service and build a positive team environment.
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Manage the daily activities of various Customer Service departments.
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Partner with other Managers and with Team Leads to enhance team performance.
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Evaluate team procedures and identify areas for improvement.
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Review performance reports and suggest ways to increase efficiency.
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Resolve escalated customer issues promptly.
Minimum Requirements
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Bachelor’s degree.
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3+ years of customer service management experience.
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Demonstrated ability to effectively coach and develop a high-performing team.
Benefits
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Complete health insurance coverage and 401(k) with 6% employer match that starts day one!
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Multiple bonus programs.
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Paid holidays and generous paid time off.
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Tuition Assistance Program that covers professional continuing education.
Employee Perks
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Café featuring affordable daily meal options from local restaurants.
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On-site fitness center and beautifully maintained walking paths.
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Best-in-class, clean, modern facilities.
About Uline
Uline, a family-owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 9,000 employees across 13 locations.
Uline is a drug-free workplace.
EEO/AA Employer/Vet/Disabled
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(#IN-KNMANC)
Source ⇲
To apply, please visit the following URL:https://www.themuse.com/jobs/ulineinc/customer-service-department-manager-4100f0→
