Customer Service Representative
Job Description
SIMCO Electronics
Position Overview
Responsible for building and maintaining positive customer relationships. Coordinates with different departments within the company to ensure timely handling of customer requests.
Main contact for SIMCO customers for scheduling and processing equipment for calibration and repair services. Handles complex assignments and exercises judgment in problem-solving and making recommendations.
Works independently on routine tasks and may establish new methods and procedures for new tasks. Also responsible for purchasing and expediting orders for repair parts, outside services, and necessary supplies for the organization’s operation.
Responsibilities and Duties
1.
Serve as an enthusiastic ambassador of SIMCOs Mission in Service.
2. Process customer complaints in the SIMCO online system.
3.
Create, process, quote, and approve estimates for in house troubleshooting and outside service.
4. Answer phones and effectively distribute messages to proper personnel.
5.
Manage the Delayed Delivery Report (DDR) in an effective and professional manner.
6. Communicate with customers regarding the status of their equipment in a clear and concise fashion.
7.
Schedule pick-up request from customers.
8. Create and add customer contact information.
9.
Process Work Authorization Forms and credit card payments.
10. Follow up with new customers for feedback on performance and/or recommendations to improve SIMCO services.
11.
Make purchase and perform expedites in a timely manner to ensure that required services, parts, and supplies are delivered in the shortest time and at prices consistent with budgetary and quality requirements.
Qualifications
1. Basic knowledge of computers and data entry.
2.
Able to successfully multi-task and manage time efficiently.
3. Excellent verbal and written communication skills.
4.
Ability to train others in CSR functions.
5. Ability to work with minimum supervision.
6.
Friendly, courteous, and professional.
7. AA Degree or equivalent.
8.
At least 3-year Customer Service experience
Physical Demands
Requires sitting for extended periods of time.
Must be capable of lifting 45 lbs. without assistance. Occasional standing and bending are required as is repetitive computer work.
Working Environment
Work primarily in office, lab environment, and/or in shipping and receiving area.
What we offer:
1.
Full-time, non-exempt position
2. Excellent benefits package Employer paid medical, dental, vision, disability, life insurance, retirement plan, employee funded pre-tax health and tuition reimbursement
3.
Paid time off with vacation, sick and holiday leave
SIMCO provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, SIMCO complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation and training.
About Us:
SIMCO Electronics is the leading provider of calibration and software services for test and measurement instruments used in technology organizations. To learn more about SIMCO Electronics visit our home page: https://www.simco.com
Source ⇲
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