Customer Service Representative

Job Functions, Duties, Responsibilities and Position Qualifications:

Quality is in our DNA — is it in yours?

Multi-tasking is your middle name. You’ve got great typing skills, a passion for solving problems, and a way of explaining things that helps people feel valued. You’re also looking for great benefits, the support of an all-star team, and an opportunity to grow your career.

Join our team of #HealthcareHeroes! Our mission is to advance the health and wellbeing of our communities as a leader in clinical laboratory solutions.

LOCATION: 250 Miller Place, Hicksville, NY 11801

HOURS: 12:30pm – 9:00pm; Monday – Friday

FULL TIME: Benefits Eligible

In this role you will:

• Receive a large volume of calls from physicians, patients and internal staff regarding test results, supply orders, test verifications, name changes, billing adjustments and other miscellaneous information

  
  

• Demonstrate excellent research, problem solving and follow up skills

• Troubleshoot and resolve ongoing problems

  
  

• Demonstrate excellent communication and customer service skills both with internal and external client

• Complete special projects and assist team members with various customer service tasks as needed

  
  

All you need is:

• High School Diploma or equivalent

• Excellent communication and customer service skills

  
  

• Professional demeanor

• Familiarity with medical terminology

  
  

• Strong computer literacy with good typing skills, 45 words per minute

• Excellent research, problem solving and follow up skills

  
  

• Previous customer service experience, a plus

Salary minimum to max is $17.00 to $20.00. Pay is commensurate with experience; geographic differentials to the pay range may apply.

Sonic Healthcare USA, reserves the right to pay more or less than the posted range. Any difference between actual compensation and the posted range will be based on factors other than race, color, religion, sex (including pregnancy) or national origin.

Scheduled Weekly Hours:

40

Work Shift:

Job Category:

Laboratory Operations

Company:

Sunrise Medical Laboratories, Inc.

Our Mission: Highest quality laboratory testing

Our Passion: Helping people live better, healthier lives

When you join Sunrise Medical Labs, you are well supported by everyone — from colleagues and management alike. We have a warm, welcoming culture which is laid back, but professional. Our management staff is attentive and helpful and coworkers enjoy working together. Here, you are not a number, you are a vital part of our workplace community. And, if you’re motivated to standout, we’ll give you every opportunity to succeed and grow.

We’ll give you:

• Appreciation for your work
• Lots of flexibility
• A feeling of satisfaction that you’ve helped people
• Friendly coworkers
• Opportunity to grow in your profession
• Management that you will admire
• A free ride to and from the train station
• Fun events throughout the year
• Fitness Friday & on-site gym
• A day off on your birthday
• Free lab services for you and your dependents
• A sense of belonging–we’re a community!

New York | Maryland | New Jersey | Virginia | Washington DC | W. Virginia

Join us! We offer Medical, Vision and Dental Insurance | Short Term and Long-Term disability | Voluntary term life | 401-K plus match | Paid Time Off| Paid holidays

Sonic Healthcare USA is an equal opportunity employer that celebrates diversity and is committed to an inclusive workplace for all employees. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, age, national origin, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.