Customer Service (WORK STUDY ONLY)

A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

Please ensure that your cover letter provides your schedule availability.

Job Summary

Provide customer service assisting students and families with financial aid inquiries by phone and in person. General office responsibilities. May be asked to provide support to operations team in addition to other projects as assigned.

Required Qualifications*

Must be a UM-Flint student and be eligible for WORK STUDY funding for Winter 2025.

• Customer service skills.
• Good communication skills
• Ability to quickly learn how to use multiple software applications
• Must exhibit attention to detail, good organizational skills, and ability to follow instructions
• Must be in good academic standing

Multiple positions available depending on schedule. Consideration and interviews will begin immediately until office schedule is filled.

Modes of Work

Onsite
The work requires, or the supervisor approves a fully onsite presence. Onsite is defined as a designated U-M owned or leased work location within or outside of the State of Michigan

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the .

Additional Information

University of Michigan-Flint – Plan for Diversity, Equity and Inclusion

The University of Michigan-Flint’s DEI plan can be found at:

The University of Michigan-Flint exhibits its commitment to diversity, equity, and inclusion through enacting fair practices, policies, and procedures particularly in support of the equitable participation of the historically underserved. UM-Flint recognizes the value of diversity in our efforts to provide equitable access and opportunities to all regardless of individual identities in support of a climate where everyone feels a sense of belonging, community, and agency.

Diversity is a core value at University of Michigan-Flint. We are passionate about building and sustaining an inclusive and equitable working and learning environment for all students, staff, and faculty. The University of Michigan-Flint seeks to recruit and retain a diverse workforce as a reflection of our commitment to serve the diverse people of Michigan, to maintain the excellence of the University, and to offer our students richly varied disciplines, perspectives, and ways of knowing and learning for the purpose of becoming global citizens in a connected world.

Background Screening

The University of Michigan conducts background checks on all job candidates upon acceptance of a contingent offer and may use a third party administrator to conduct background checks. Background checks are performed in compliance with the Fair Credit Reporting Act.

Application Deadline

Job openings are posted for a minimum of three calendar days. The review and selection process may begin as early as the fourth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.

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