Customer Success Manager

Job Category
Customer Success

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too – driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

Salesforce Inc. seeks Customer Success Manager in San Francisco, CA:

Job Duties : Develop and maintain relationships with key customer business and IT partners to understand their top business goals and priorities, act as an internal authority on customer’s key value drivers and needs, and act as an internal point of contact for customers to internal partners. Coordinate the completion of the Signature Success catalog of services as required for customers. Provide timely, proactive Salesforce feature guidance based on the areas of interest for customers. Act as an advisor to customers for the adoption of new features of Salesforce’s annual release schedules and identifying potential challenges and risks to your customer’s implementation. Reinforce to customers the value in the implementation of technical recommendations for improvement based on Proactive Monitoring guidance. Communicate the value of Signature Success and ensure all collaborators understand this value so that customers continue to renew Signature Success. Provide regular updates and communications to key customer contacts. Partner with internal teams like Signature Support delivery and the Critical Incident Center for after-hours coordination. Follow infrastructure incidents that impact customers, track the internal root cause analysis efforts to provide the customer a description of the cause and future prevention actions. Act as an advocate for customers during the triage and resolution of high severity cases to assist with the timely resolution of these issues. Telecommuting is an option. Some travel to Salesforce offices may be required.

Minimum Requirements : Master’s degree (or its foreign degree equivalent) in Computer Science, Engineering (any field), or a related quantitative discipline, and one (1) year of experience in the job offered or in any occupation in a related field.

A related technical degree required (Computer Science, Engineering (any field)).

Special Skill Requirements : (1) Customer Success; (2) Technical Account Management; (3) SaaS platform use or project leadership; (4) Technology Consulting; (5) Technology Solutions Development; (6) Agile and Waterfall Principles; (7) Business Analysis; (8) Project Coordination; (9) Databases; (10) Splunk; (11) AWS; and (12) Requirement Analysis. Any suitable combination of education, training and/or experience is acceptable. Telecommuting is an option. Some travel to Salesforce offices may be required.

Salary : $133,400.00 – $199,700.00 per annum.

Submit a resume using the apply button on this posting or by email at: onlinejobpostings@salesforce.com at Job# 23-144770. Salesforce is an Equal Opportunity & Affirmative Action Employer.

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Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com .

Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce .

Salesforce welcomes all.

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

For California-based roles, the base salary hiring range for this position is $133,400 to $199,700.

Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, benefits. More details about our company benefits can be found at the following link: https://www.salesforcebenefits.com.

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