Customer Success Manager

Built and designed by SecOps practitioners and cybersecurity leaders, Cyware offers multiple technologies within its Cyber Fusion platform, including advanced threat intelligence solutions (TIP) for large and small security teams, vendor-agnostic security automation (SOAR), and purpose-built security case management. As a result, organizations can increase speed and accuracy while reducing costs and analyst burnout. Cyware’s Virtual Cyber Fusion solutions make secure collaboration, information sharing, and enhanced threat visibility a reality for enterprises, sharing communities (ISAC/ISAO), MSSPs, and government agencies of all sizes and needs.

• You are driven, inquisitive, proactive, and energetic
• You have a growth mindset and are committed to delivering results
• You thrive in a fast-paced, collaborative environment

The Customer Success Manager at Cyware is responsible for the technical parts of the processes for the implementation of customer success. This includes, but may not be limited to, customer onboarding, training, support, and technical enablement.

Come join an exciting cybersecurity product startup that just closed Series C funding round!

• Teaches one or more technical classes
• Regularly participates in cross-functional projects
• Owns and maintains training function within the Customer Success department
• Manages multiple projects/tasks with minimal supervision
• Serves as the technical point of contact for Customer Success Managers
• Escalates technical issues and questions to the engineering and development teams
• Communicates effectively, both verbally and written, with management, team members, and other departments
• Balances long and short-term goals by prioritizing activities
• Actively creates and participates in curriculum planning sessions for new product training
• Recommends and implements solutions when project issues arise
• Build strong customer relationships, especially with key customer stakeholders and sponsors
• Always strive to provide exceptional customer experience
• Manage customer expectation and lead them to customer satisfaction
• Make sure all deliverables arrive in good order, on time, and fulfill customers’ requirements
• Keep track of key account metrics
• Communicate the progress to both internal and external stakeholders
• Take initiatives in identifying growth opportunities
• Collaborate with our team to achieve sustainable growth

• US Citizenship is a requirement of this position in accordance with 8 U.S.C 1324b(a)(2)(C)
• Qualified candidates must have experience as a CSM or in a similar customer-facing role.
• Prior cybersecurity experience is required and technical experience in threat intelligence is strongly preferred.
• Excellent oral presentation and customer interaction skills
• Technical and troubleshooting skills in at least one software application or technology
• A proven track record of Technical Account Management or other relevant experience
• Experience in managing multiple stakeholders and projects
• A listener who is customer-oriented and attentive to their needs
• Critical thinker and problem-solving skills
• Team player
• Good time-management skills
• Great interpersonal and communication skills
• Experience in using software for sales such as Salesforce, Churn Zero, or other CSM tools
• Experience with security applications and security defense infrastructure

We’re a lean team, so your impact will be felt immediately. If this all sounds like a good fit for you, why not join us?

• We foster an exciting and challenging start-up culture. 
• We’re not just employees. We’re people. We offer a comprehensive benefits package including time off, paid holidays, retirement plans, insurance coverage and much more.
• We’ll invest in your career. Our company is growing quickly and we will give you the opportunity to do the same. You will have access to a number of professional development opportunities so that you can keep up with the company’s evolving needs.
• We offer competitive compensation packages. We deeply value the talent our team brings to the table and believe that fair and equitable total compensation packages are part of our commitment to everyone who works here.
• We value diversity of people, culture, and ideas.

EEO Statement: Cyware is dedicated to hiring a diverse workplace that celebrates an inclusive culture and a sense of belonging. As an equal opportunity employer, we do not discriminate based on race, color, religion, sex (including pregnancy, gender identity, gender expression, and sexual orientation), national origin, age, veteran status, genetic information or disability.

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