Customer Success Manager, Merch on Demand, Merch on Demand

Merch on Demand is creating a highly scalable print on demand business for consumer products. We work with strategic partners across entertainment, music, gaming, sports, and consumer products verticals. To support our growth, we’re looking for a strategic, action-oriented and analytical Customer Success Manager to support growing Merch’s brand partners.

We are looking for a leader with proven experience in managing complex relationships and nurturing them to success. This leader will partner with the world’s largest and most influential brands in our goal to delight Customers with an exciting catalog of print-on-demand merchandise. The Customer Success Manager will drive big initiatives, build strong relationships, onboard partners, solve complex problems, create roadmaps, tap internal teams for collaboration and drive revenue growth. The ability to have executive presence and guide strong, data driven conversations is a must.

In this partner facing role, you will work closely at all organizational levels both internally and with externally partners, supporting them in the product creation process and developing a relationship that drives their business to thrive. You will be on the pulse of your partners content release calendar and align with stakeholders to ensure selection is available for Customers and amplify Merch during partner marketing activations. You will own conceiving, developing, and executing big ideas and innovative product strategies for our top brands. This diverse set of responsibilities requires a deep understanding of the partners business, content releases, goals, licensing industry landscape, and ability to dive deep into data.

Finally, you are expected to own the deployment, measurement, and optimization of these efforts, so a passion for both data and operational excellence is a must. The ideal candidate for this role will have experience with brands and content creators, making data-driven decisions, bringing new ideas to market and influencing others through strong writing, data, and relationship management.

Key job responsibilities
* Understand how to develop deep relationships, nurture them to success to drive revenue growth
* Process focused, create and maintain best practices and operational excellence at all times
* Dive deep into data. Able to communicate to internal and external stakeholders what is impacting their business, and action oriented ways to grow revenue
* Understanding of how content rights are managed and ability to navigate the industry
* Develop and implement ideas to streamline and improve the efficiency of our business
* Analyze performance results to drive improvements
* Work with partners to drive new product ideas and execution

BASIC QUALIFICATIONS

* Bachelor’s degree
* 7+ years in content or merchandise rights licensing
* 7+ years in business development or account management, preferably in technology, entertainment or fast moving business sectors
* Strong writing, presentation, and conversation skills
* Ability to dive deep into data, understanding key inputs and outputs

PREFERRED QUALIFICATIONS

* MBA or equivalent
* Deep understanding of licensing or merchandising industry
* Ability to juggle multiple priorities and make things happen in a fast-paced, dynamic environment; strong bias for action
* Strong analytical and quantitative skills; ability to use hard data and metrics to back up assumptions
* Consistently exceeds quota and key performance metrics
* Understanding of both online and offline marketing strategy development and channel execution business
* High threshold for working and thriving in an ambiguous, fast paced environment – figuring it out and adapting as you go

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $99,500/year in our lowest geographic market up to $212,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.

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