Director of Events

The Director of Events manages overall Event Planning operations including mentoring and development of Event Managers and the Event Concierge teams . Areas of emphasis include on-going training of staff, stakeholder relationship management, achieving Lakehouse goals and other administrative duties. The Director should be proficient in all aspects of the Event Manager position.

Duties include:

• Responsible for short- and long-term planning and the management Event Planning
• Collaborate on and maintain occupancy forecast/budget and space utilization documentation for leadership to leverage for budgeting.
• Work closely with Chef and Food and Beverage Director on participant dining experience and customized menus.
• Train, mentor, and work with events colleagues, to plan and collaborate with KPMG planners and program stakeholder.
• Work closely with Banquet Manager and their team to create and ensure quality levels are being met on a daily basis as well as enhancing overall banquet set-ups
• Leads event team to build long-term, collaborative stakeholder relationships that enable achievement of Lakehouse objectives
• Administer all phases of the event department, including but not limited to planning, space optimization, servicing, and administrative procedures
• Partner with KPMG leadership to continue to evolve the collaborative planning process between the KPMG Events & Meetings team and the Event Planning Manager.
• Coach and counsel colleagues to reflect Hyatt service standards and procedures
• Manage the recruitment and hiring of all event managers and support staff
• Supervision of the use of Hyatt’s systems, uphold all legal and risk practices and uphold all company procedures associated with managing these systems.
• The Director of Events reports directly to the General Manager with oversight by KPMG’s Director of Strategic Event Delivery.
• Proactively anticipating group and guest needs and implementing innovative solutions to exceed expectations
• Effectively manage problem resolution for stakeholders, groups and guests

Qualifications

• Demonstrated ability to effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds
• 6 years or more of progressive hotel Event Planning experience (typically with Hyatt)
• Service oriented style with professional presentations skills
• At least 3 years’ experience in a senior role in Event Planning environment
• Hotel/Hospitality degree is an asset
• Certified Meeting Professional (CMP) is an asset
• Must possess the following strengths: high energy, motivational leader, effective communicator, thrive in dynamic environment, effective in providing exceptional customer service and ability to improve the bottom line
• Clear concise written and verbal communication skills in English
• Must be proficient in Microsoft Office and Hyatt proprietary systems
• Must have excellent organizational, interpersonal, and administrative skills
• Maintain communications with Hyatt corporate team
• Ideal candidate is a self-starter, accountable and self-sufficient
• Must be a caring leader who builds trust and engagement by cultivating genuine relationships
• On property position, flexible work hours/days, some nights, and weekends, when necessary, based on business and staffing needs
• Knowledge of conference services, pro-active planning practices and event operations.
• Proven industry and community involvement
• Demonstrated ability to effectively lead and interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds

The responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.

Hyatt is an Equal Employment Opportunity Employer – M/F/Veteran/Disability/Sexual Orientation/Gender Identity

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