Director of Rooms

Breathe deeply, dream wildly, and discover a soulful sanctuary where finding yourself comes naturally. Magic sits around every corner and within every conversation. It enchants through the charm of Los Peñasquitos Canyon and the sunshine of San Diego. It’s where classic meets cool, the fine unwinds into fun and inspiration leads to immersion.

Bask in the San Diego sunshine and enjoy our five-star setting at Fairmont Grand Del Mar. Immersed in nature, the resort hosts 249 elegantly appointed guestrooms and suites, an 18-hole private Tom Fazio-designed golf course, a five-star spa and offers two dozen weekly outdoor activities across the 400 acres of dramatic canyon scenery including yoga, meditation and archery.The Grand includes six different dining venues, including San Diego’s only three-Michelin starred restaurant, Addison.

Growth and advancement are not only accessible but actively encouraged. We promote a balanced life for our colleagues and continually seek new ways to enhance our environment and support our beautiful home of San Diego.

What is in it for you:

• Employee benefit card offering discounted rates in Accor worldwide for you and your family
• Learning programs through our Academies designed to sharpen your skills
• Ability to make a difference through our Corporate Social Responsibility activities
• Career development opportunities with national and international promotion opportunities. The sky is your limit.
• Salary Range: $145,000 – $165,000 USD annually

Job Description

The Director of Rooms will oversee the effectiveness of guest service, colleague performance, learning and development, and overall service enhancements. The position will be responsible for the day-to-day operations of Front Office, Guest Services, Housekeeping, Royal Service/Reservations, and Security.

ESSENTIAL DUTIES AND RESPONSIBILITES include the following. Other duties may be assigned.

• Actively participate in the strategic planning and ongoing development of the hotel, including revenue forecasting, ensuring the delivery of our environment commitments, overseeing the health, safety and security of our guests and colleagues.

• Clearly demonstrate to guests and colleagues a commitment to service excellence through the effective implementation and delivery of Fairmont Hotels & Resorts Core Standards at all times.

• Foster a winning, solution-oriented work environment, motivating and engaging colleagues to continuously deliver the best possible service to our guests.

• Ensure the smooth and efficient delivery of engaging service from arrival to departure.

• Lead and manage the day-to-day operations of Front Office, Guest Services, Concierge, Housekeeping, Reservations and Royal Service, and Security, ensuring all service standards are followed, ensuring exceptional guest service is provided as well as overall cleanliness of rooms and all common areas.

• Manage third-party relationships related to the Rooms Division.

• Assume all pre and post opening duties and responsibilities of the division.

• Prepare annual budgets and administer in a fiscally responsible manner.

• Prepare capital submissions for the division.

• Lead and support all areas in the achievement of the colleagues, guests and financial targets.

• Control all purchases for the department, consistently aware of quality and cost.

• Assist in the preparation of the annual strategic plan and achieve the goals and targets therein.

• Ensure monthly financial projections and results for Rooms Division are accurate and on target.

• Active participation with the Sales, Marketing, and Revenue team, and effective and proactive yield management to ensure an increasing RevPAR index within the competitive set.

• Maintain up to date market intelligence on competitive set and statistics to predict trends.

• Oversee group business, reviewing and ensuring details of group resumes are met.

• Develop and implement trainings & SOP’s to align with Accor and Fairmont Service Standards for all new and existing colleagues to positively improve results in Guest Satisfaction (VOG), Compliance with Brand Standards (LQA/Forbes), Employee Engagement (EES) and Guest Loyalty (ALL).

• Coordinate the implementation and enhancement of service standards.

• Handle guest concerns and TrustYou alerts while ensuring effective follow-up.

• Assess guest feedback and celebrate successes while solving challenges.

• Lead and champion hotel committees and company programs

• Follow departmental policies, procedures and service standards

• Follow all safety policies

• Other duties and responsibilities as assigned

SUPERVISORY RESPONSIBILITES

• Lead and support all departments in the achievement of their financial and operational targets via effective organizational development, policy and procedural development, and appropriate colleague training activities.

• Oversee the efficiency and co-ordination of supporting departments through respective department heads.

• Oversee the selection, training and development of all Rooms Colleagues to ensure timely recruitment and career growth.

• Ensure the implementation of standards of guest service and constantly seek out ways to improve product and service as well as increase volumes and profits.

• Oversee the effective development and implementation of all Rooms Division training programs.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Proven record to coordinate multiple departments to make gains towards targeted GSI, GOP, EEI results

• Self-confident, proactive, and able to prioritize and make effective decisions

• Ability to build strong relationships, interact and influence others at all levels of the organization

• Computer literacy a must, with a strong knowledge of Word, Excel, Word, Outlook, PowerPoint, and Property Management Systems

EDUCATION and/or EXPERIENCE

• University/College degree in a related discipline or work experience equivalence

• 4 years previous experience in a luxury hotel environment at a senior leadership level

LANGUAGE SKILLS

Good command of the English language.

MATHEMATICAL SKILLS

Typing and ten key skills

REASONING ABILITY

• Ability to work through situations methodically and logically.

• Ability to respond calmly in busy situations.

PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Standing, bending and walking throughout the shift

WORK ENVIRONMENT The work environment characteristics described here is representative of those and employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Housekeeping, Guest Rooms, Public areas

• Lobby, Bell, valet

• Royal service/Reservations

• Security

• Main area of property

• Curbside area and front of the hotel

Additional Information

Our commitment to Diversity & Inclusion: We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. Fairmont Grand Del Mar is proud to be an Equal Opportunity Employer. EOE/M/F/D/V

Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow’s hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

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