Dispatch Agent

WHO WE ARE

LoadUp is a fast-growing company that provides a transparent and convenient solution to on-demand home services through our custom tech-enabled order management and logistics platform. We match both individuals and businesses with our network of service providers for sustainable removal, disposal, assembly, and hourly labor services, nationwide.

We are looking for talented, committed, driven individuals to join our team! LoadUp is a certified Great Place to Work® and is among Inc.’s list of the 5000 Fastest-Growing companies four years in a row (2019 – 2023).

OUR CORE BELIEFS

At LoadUp, we exist to glorify God by pursuing excellence in all we do. Our definition of excellence is not perfection but rather a commitment to continual improvement, attention to detail, and the highest level of integrity. While each team member has a specific, clearly defined role, we’re all connected by a strong set of core beliefs that have been developed to foster advancement and guide our decisions. To bring out the best in our people, we look for individuals who exhibit these core beliefs every day.

• Profit Drives Purpose – We believe running a profitable business affords us the opportunity to fulfill our professional and personal purpose in life.
• Right Shell – We constantly need to be evaluating whether our processes, systems, and people are right sized for maximum agility.
• Own It – Everyone has a stake in the company and, therefore, is responsible for their performance.
• Fellowship Matters – We believe there is power and connection in being present in the same physical space.
• Live in Truth – We’re committed to winning the right way. Call it like it is. No sugar coating.
• Action Over Words – Words are important but 1000 words get trumped by 1 intentional action.
• Build to Last – We’re building this company to last and withstand the test of time. We play the long game in our decision-making and execution.

POSITION OVERVIEW

As a Dispatch Agent at LoadUp, you’ll be a key player in ensuring smooth, timely operations by acting as the primary point of contact for our active Loader teams. In this fast-paced role, you’ll coordinate daily schedules, manage real-time logistics, and ensure exceptional service delivery to our customers. You’ll handle communication with Loaders, internal teams, and external vendors to quickly resolve issues as they arise. When service disruptions occur, you’ll step in to manage customer communication and coordinate backup solutions to keep everything running smoothly. This role is ideal for someone who thrives in a dynamic environment and enjoys problem-solving on the fly.

Key Responsibilities:

• Serve as the main point of contact for active Loader teams, ensuring clear and timely communication throughout the day.
• Coordinate daily order schedules to ensure prompt and reliable service for customers.
• Monitor live jobs and proactively address scheduling conflicts or service disruptions.
• Communicate with customers when delays or issues occur, providing timely updates and solutions.
• Make outbound calls to third-party vendors as needed to support logistics and job completion.
• Collaborate with internal teams to resolve operational issues and ensure a smooth workflow.
• Reassign jobs and coordinate backup Loader teams when necessary.
• Maintain accurate records of job progress, Loader communication, and resolution steps.
• Adapt quickly in a fast-paced environment and manage multiple priorities effectively.

Qualifications:

• Previous experience in dispatch, logistics coordination, customer service, or a fast-paced operational role preferred.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and the ability to think quickly under pressure.
• Comfortable handling high call volume and multitasking in a dynamic environment.
• Proficient with technology and able to learn new platforms quickly.
• Highly organized with strong attention to detail.
• Ability to remain calm and professional in challenging situations.
• Flexible and adaptable to shifting priorities and last-minute changes.
• Team-oriented mindset with a proactive approach to problem resolution.

What Sets You Apart:

• You thrive in a fast-paced, ever-changing environment and stay cool under pressure.
• You’re a natural communicator who can build strong rapport with both team members and customers.
• You have a sharp eye for logistics and love solving problems on the fly.
• You’re proactive, resourceful, and always one step ahead when it comes to potential issues.
• You embrace challenges with a positive attitude and see them as opportunities to shine.
• You’re detail-oriented but never lose sight of the bigger picture—delivering exceptional service.
• You take pride in being reliable, accountable, and someone your team can count on every single day.

PERKS

• Competitive Compensation with Monthly Bonus Opportunity
• Employee Stipend Program
• Medical, Dental, Vision, and Life Insurance Benefits
• Flexible Spending Account (FSA) or Health Savings Account (HSA)
• 401(k) with 5% Company Match
• Employee Referral Program
• Paid Time Off Policy
• Fun Company Outings
• Opportunities for Growth within the Company

LoadUp is an equal-opportunity employer and values diversity in the workplace. We encourage all qualified individuals to apply.

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