Distribution Product Manager, CRS (Remote Opportunity)

Hyatt seeks an enthusiastic product Manager to join our Global CRS team. In this role, you will be collaborating closely with the broader Revenue Management, Digital, Distribution Services, Distribution Strategy, and IT teams, where you’ll be instrumental in continuing to make Hyatt a leading hospitality company. You will be part of a team passionate about diversity, equity, and inclusion, committed to nurturing curiosity and new skills and building connections with stakeholders, colleagues, and guests across the organization.

Who We Are

At Hyatt, we believe in the power of belonging and creating a culture of care, where our colleagues become family. Since 1957, our colleagues and guests have been at the heart of our business and helped Hyatt become one of the world’s best and fastest-growing hospitality brands. Our transformative growth and the addition of new hotels, brands, and business lines can open the door for exciting career and growth opportunities for our colleagues.

As we continue to grow, we never lose sight of what’s most important: People. We turn trips into journeys, encounters into experiences, and jobs into careers.

Why Now?

This is an exciting time to be at Hyatt. We are growing rapidly and are looking for passionate changemakers to be a part of our journey. The hospitality industry is resilient and continues to offer dynamic opportunities for upward mobility, and Hyatt is no exception.

How We Care for Our People

Our purpose sets us apart-to care for people so they can be their best. Every business decision is made through the lens of our purpose, and it informs how we have and will continue to support each other as members of the Hyatt family. Our care for our colleagues is the key to our success. We’re proud to have earned a place on Fortune’s prestigious 100 Best Companies to Work For® list for the last ten years. This recognition is a testament to how our Hyatt family continues to come together to care for one another, our commitment to a culture of inclusivity, empathy, and respect, and making sure everyone feels like they belong.

We’re proud to offer exceptional corporate benefits which include:

•Annual allotment of free hotel stays at Hyatt hotels globally

•Flexible work schedules

•Work-life benefits including well-being initiatives such as a complimentary Headspace subscription, and a discount at the on-site fitness center

•A global family assistance policy with paid time off following the birth or adoption of a child as well as financial assistance for adoption

•Paid Time Off, Medical, Dental, Vision, 401K with company match

Our Commitment to Diversity, Equity, and Inclusion

Our success is underpinned by our diverse, equitable, and inclusive culture and we are committed to diversity across the board-from whom we hire and develop, the organizations we support, and whom we buy from and work with.

Being part of Hyatt means always having space to be you. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities, and identities. We constantly strive to reflect the world we care for with teams that achieve and grow together. To learn more about our commitments to DE&I, please visit the Why Hyatt section of the Hyatt career page.

Who You Are

As our ideal candidate, you understand the power and purpose of our Culture of Care and embody our core values of Empathy, Inclusion, Integrity, Experimentation, Respect, and Well-being. You enjoy working with others, are results-driven, and seek various opportunities to develop personally and professionally.

The Role

Hyatt is fully dedicated to reimagining the distribution capability for our hotels. One of the most critical parts of this reimagining is delivering increased guest self-service capabilities through digital channels before, during, and after a hotel stay. The Distribution Product Manager will play a pivotal role in defining and designing capabilities, features, and experiences to drive incremental revenue, enhance guest interactions, enable guest self-service capability, and optimize existing elements of the distribution ecosystem.

Reporting to the AVP Global Central Reservations, this professional will oversee the identification of market needs, prioritization, execution, and delivery of distribution capability across all channels. They will partner closely with Product Design and Engineering leads in order to completely revamp the Hyatt distribution capability for hotels and will regularly interface with colleagues across Hyatt (ex: hotel operations, loyalty program, digital content, distribution strategy & services) to ensure seamless integration with broad Hyatt initiatives.

•Express business outcomes for projects that are requested by internal Hyatt teams

• Develop, prioritize, and execute a distribution-centric product roadmap

•Conduct competitive analyses; research and recommend new offerings to maintain a competitive advantage in an evolving market

•Identify and research data-driven insights; making sound data-driven feature-functionality decision

•Regularly communicate product status to distribution engineering leadership and highlight quantifiable business impacts

•Write and groom user stories that engineers and designers will use to develop working software

•Lead a team of designers, engineers, and testers (through influence) to achieve specific desired outcomes and goals

•Opportunities to participate in Hyatt’s Diversity & Inclusion activitie

Qualifications

Experience Required:

•5+ years of product management experience

•Experience working within cross-functional Agile team

•Strong background in hypothesis-driven product development, lean tools & methodologies, and data-driven decision making

•Comfortable managing discussions with business stakeholders as well as technical resource

Experience Preferred:

•Bachelor’s Degree in Computer Science or equivalent work experience with a major hospitality or distribution company

•Master’s in Business Administration or Human-Computer Interaction a plu

The position responsibilities outlined above are in no way to be construed as all-encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.

We welcome you:

Research shows that women, people of color, and other historically excluded groups, tend to apply to jobs, only if they meet all the listed job qualifications. Unsure if you check every box, but feeling inspired to enhance your career? Apply. We’d love to consider your unique experiences and how you could make Hyatt even better.

The salary range for this position is $122,200 to $185,000. This position is also eligible to earn incentive awards and an annual bonus.

The final pay rate/salary offered to the successful candidate will depend on experience, skill level and other qualifications for the role, as well as the location of the performance of work. Pay for the successful candidate will meet local requirements, including the local minimum wage rate.

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