Document Management Clerk – Haverhill

At Mass General Brigham, we know it takes a surprising range of talented professionals to advance our mission-from doctors, nurses, business people and tech experts, to dedicated researchers and systems analysts. As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community. We place great value on being a diverse, equitable and inclusive organization as we aim to reflect the diversity of the patients we serve.

At Mass General Brigham, we believe a diverse set of backgrounds and lived experiences makes us stronger by challenging our assumptions with new perspectives that can drive revolutionary discoveries in medical innovations in research and patient care. Therefore, we invite and welcome applicants from traditionally underrepresented groups in healthcare – people of color, people with disabilities, LGBTQ community, and/or gender expansive, first and second-generation immigrants, veterans, and people from different socioeconomic backgrounds – to apply.

The Mass General Brigham Medical Group is a system-led operating entity formed by Mass General Brigham to deliver high quality, low cost, innovative community-based ambulatory care. This work stems from Mass General Brigham’s unified system strategy to bring health care closer to patients while lowering total health care costs. The Medical Group provides a wide range of offerings, including primary care, specialty care, behavioral and mental health, and urgent care, both digitally as well as at physical locations in Massachusetts, New Hampshire, and Maine. The group also offers outpatient surgery and endoscopy, imaging, cardiac testing, and infusion. We share the commitment to delivering a coordinated and comprehensive experience across all locations, ensuring the appropriate level of care is available to every patient across our care delivery sites.

We are seeking a full time 40-hour Document Management Clerk to support our Haverhill location! The office hours are 8:30am to 5:00pm, so the schedules are staggered accordingly.

Job Summary

Summary
Responsible for organizing, retrieving, and maintaining physical and electronic documents, ensuring efficient record-keeping and facilitating timely access to patient information. Also collaborates with various departments and staff members to support the smooth flow of documentation within the hospital.

Does this position require Patient Care?
No

Essential Functions
-Sort, categorize, and organize physical documents such as medical records, reports, forms, and correspondence.
-Create and maintain an efficient filing system for easy retrieval of documents, ensuring adherence to departmental and regulatory guidelines.
-Respond to requests from healthcare providers, clinicians, and other authorized personnel for patient records and other relevant documents.
-Retrieve requested documents promptly and accurately, ensuring proper authorization and adherence to privacy and security regulations.
-Update and maintain document tracking logs, databases, and electronic systems to reflect the current status and location of documents.
-Monitor and ensure the integrity, confidentiality, and security of patient information during document handling and storage.
-Assist in the scanning and conversion of physical documents into electronic format using document imaging equipment and software.

Qualifications

Education
High School Diploma or Equivalent required or Associate’s Degree Health Information Management preferred

Can this role accept experience in lieu of a degree?
No

Licenses and Credentials

Experience
Records Management Experience 1-2 years preferred

Knowledge, Skills and Abilities
– In-depth knowledge of health information management principles, HIPAA regulations, and electronic health record systems.
– Strong attention to detail and ability to handle large volumes of documents accurately and efficiently.
– Excellent organizational, communication, and problem-solving skills.
– Ability to work independently and collaboratively in a fast-paced environment.
– Proficiency in using advanced document imaging technologies, scanners, software applications, and electronic databases.

Additional Job Details (if applicable)

Physical Requirements

• Standing Occasionally (3-33%)
• Walking Occasionally (3-33%)
• Sitting Constantly (67-100%)
• Lifting Occasionally (3-33%) 20lbs – 35lbs
• Carrying Occasionally (3-33%) 20lbs – 35lbs
• Pushing Rarely (Less than 2%)
• Pulling Rarely (Less than 2%)
• Climbing Rarely (Less than 2%)
• Balancing Occasionally (3-33%)
• Stooping Occasionally (3-33%)
• Kneeling Rarely (Less than 2%)
• Crouching Rarely (Less than 2%)
• Crawling Rarely (Less than 2%)
• Reaching Occasionally (3-33%)
• Gross Manipulation (Handling) Constantly (67-100%)
• Fine Manipulation (Fingering) Frequently (34-66%)
• Feeling Constantly (67-100%)
• Foot Use Rarely (Less than 2%)
• Vision – Far Constantly (67-100%)
• Vision – Near Constantly (67-100%)
• Talking Constantly (67-100%)
• Hearing Constantly (67-100%)

Remote Type

Onsite

Work Location

1 Parkway

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

EEO Statement:

Mass General Brigham Community Physicians, Inc. is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

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