Entry Level Customer Service Assistant

Welcome to Shine Social Brand, where we sprinkle a little stardust on your brand’s journey! We’re not just your average PR branding company; we’re a team of passionate storytellers, trendsetters, and dream weavers dedicated to making your brand shine brighter than ever before.

Job Description:

Shine Social Brand is seeking an enthusiastic and service-oriented Entry Level Customer Service Assistant to join our team in Cincinnati, OH. In this role, you will provide support to clients, assist with inquiries, and help maintain positive customer relationships. This is a perfect opportunity for someone eager to start their career in customer service and gain valuable experience in a dynamic environment.

Responsibilities:

• Provide exceptional customer service by answering questions and resolving issues via phone, email, or in-person.
• Assist customers with product or service inquiries, offering detailed and accurate information.
• Manage client communications and ensure timely responses to all inquiries.
• Handle customer complaints with professionalism and escalate issues to management when necessary.
• Maintain customer records by updating account information and documenting interactions.
• Assist with administrative tasks such as data entry, filing, and organizing client information.

High school diploma or equivalent.

Strong communication skills, both verbal and written.

Excellent interpersonal skills and a customer-first attitude.

Ability to multitask and prioritize tasks in a fast-paced environment.

Basic computer skills, including proficiency in Microsoft Office (Word, Excel, Outlook).

Strong attention to detail and problem-solving abilities.

Benefits:

• Competitive salary
• Health, dental, and vision insurance
• Paid time off and holidays
• Professional development opportunities
• Flexible work environment

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