Events and Promotions Manager

• Responsible for direction and/or management of development of programs and promotions for the Special Events and/or Promotions Department handling additional tasks as identified.
• Responsible for all Box Office related functions.
• Create and execute new marketing programs and enhance existing marketing programs in order to remain competitive in the market.
• Make recommendations for and demonstrate a comprehensive understanding of competitive set offering insights readily.
• Ensures that guest communications are handled in a clear, professional, and timely manner.
• Manage office staff, property partners, and administrative team.
• Strive to improve, implement and streamline departmental operations, thorough the continuous assessment of policies and procedures.

DIRECTLY SUPERVISES: Events & Promotions Supervisor, Event Coordinators & Box Office Representatives

KEY JOB FUNCTIONS:

• Maximize profitability of special events, marketing programs and tournaments by targeting proper segment of customer base.
• Responsible for event/promotion budgeting, data selection, invitation creation and overall strategic planning.
• Assists in actualizing budgets for individual special event productions, recording expenditures and charting variances.
• Coordinate vendors using the bid process and ensure correct and timely billing. Oversee and inspect outside vendors and their job performance.
• Maintain close ties with targeted guest through personal contact by phone and in person.
• Must be able to meet the attendance guidelines of the job and adhere to departmental and company polices.
• Acts as a role model and always presents oneself as a credit to Caesars Entertainment and encourages others to do the same.
• Provides necessary information to enable appropriate departments to evaluate success of special events based on casino drop and other qualitative measures.
• Ensures assistance to our internal and external customers in a friendly, timely and efficient manner.
• Maintains confidentiality of sensitive materials.
• Lead an organization with methods and actions that are ethical and in full compliance with all applicable laws, regulations, and Company policies.
• Manage the recruitment, hiring process, and coaching of On-Call Representatives.
• Identify compliance risks and take actions necessary to eliminate or minimize risks.
• Champion, within the organization, a commitment to honesty, integrity, and responsible corporate behavior.
• Create a compliance culture within the organization and foster an environment where employees feel comfortable reporting potential violations or misconduct.
• This position oversees the daily box office operations and ticketing at Caesars Entertainment properties.
• Ensures Caesars Entertainment box office locations offer the best customer experience.
• Carries out management responsibilities in accordance with organization’s policies and applicable laws.
• Responsibilities include interviewing, hiring, training and motivating employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems; revenue generation; accuracy in accounting, submissions and on sales, inventory management, working with channel partners, reconciling and analyzing data for the purpose of constructing accurate reports and settlements for management and attraction entities.
• Create and maintain a positive environment in department and administer both positive and corrective coaching (including disciplinary action).
• Resolution of guest concerns and satisfaction
• Motivate and provide the team sales training and tools to increase number of tickets sold.
• Manage a department schedule to efficiently sell Caesars Entertainment attractions and shows, 3rd party offerings, tours and excursions, and all other ticketing and concierge needs.
• Oversee submissions and work directly with Event Creation team for the building and accuracy of the events in the ticketing system and on the accounting side.
• Oversee ticket and event reporting and maintain accuracy.
• Knowledge in accounting procedures, cash handling and reconciliation practices. Ability to add, subtract, multiply and divide in all units of measure.
• Identify ways of making department more cost effective and ways to increase revenue
• Prepare requisitions and reporting for events with respect to admissions revenue, service charge revenue, incremental labor, front of house expenses.
• Manage ticketing inventory to maximize sales
• Responsible for VIP and executive ticketing.
• Management of in-house ticket scanning procedures and equipment.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Maintaining and releasing seating blocks, and event set-up using ticketing system. .
• Complete special projects as assigned.

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