Field Service Engineer NYC Mobility Customer Service

For more than 160 years, Siemens has been an integral provider of infrastructure, electrification, and transportation solutions in the United States. Rail systems must do one thing above all: run. With modern maintenance solutions – from diagnostics to data-based action recommendations, from quick delivery of replacement parts to strategically planned modernization – we ensure your systems’ highest reliability and availability: 100% Railability. We are constantly developing new, intelligent mobility solutions that increase the availability of infrastructure for the society, optimize route usage and create a new quality of travel. Good service means we are there for our partners and customers when they need us – and beyond. That is because we define ourselves by what we do. Every day, every hour, every minute. We help our customers move the world.

Position Overview:

The Field Service Technician provides engineering advice to the Amtrak maintenance workforce in order to improve equipment reliability of the Siemens ACS-64 electric locomotive fleet. This includes advice on routine maintenance, restoration and resolution to equipment failures, semi-complex equipment installation, and modifications and repairs. This position will work 3rd shift Thursday – Saturday and every other Sunday 6:00pm – 6:30am (including weekdays, weekends and holidays), but can include dayshift or afternoon shift based on operational needs.

What your day-to-day will look like:

• Assist with running maintenance on a fleet of locomotives, maintenance instructions from Computer Maintenance Management System (CMMS).
• Assist with unscheduled repairs on locomotives including Mechanical repairs, Electrical repairs, highly complex technical and troubleshooting repairs on locomotives.
• Follow all maintenance instructions (wherever available) to adhere to and maintain compliance and high-quality standards.
• Develop a working relationship with the Customer as an employee and representative of Siemens Mobility.
• Verify that all defects, tasks, and /or incidents have been reported and detailed in (CMMS) for compliance, issue tracking, and closure.
• Provide first line technical assistance to operations staff for troubleshooting and repair of locomotives.
• Maintain compliance to all applicable safety rules, laws, and regulations.
• Always ensure highest quality standards are met in accordance with Siemens Rail Systems.
• In the absence of Stores Keeper Controllers, perform Material transactions to support the fleet as needed.
• Foster a work environment that drives a safety first zero harm culture (ZHC) and speak up when necessary, as a stakeholder for shop and site safety for yourself and your coworkers.
• Interact with the leadership as needed on all site issues, systems, and related facility operations

To thrive in this role, you have:

• Associate degree in Electrical, Electrical Automation or Industrial Maintenance or related subject area. In lieu of degree a minimum of 7 years of electrical experience will be considered.
• Minimum 1 year of experience working in an industrial or maintenance environment related to electrical work.
• Excellently demonstrated verbal and written communication skills.
• Setting you apart from others would be an Associate or Bachelor degree in Electrical, Electrical Automation or Industrial Maintenance with a background in rolling stock maintenance and commissioning or other rail-related experience. Experience with SAP is a plus.

Why you’ll love working for Siemens!

• Freedom and healthy work-life balance- Health, Dental, Vision Insurance, HSA/FSA, Commuter Benefits – starting Day 1!
• We believe that each member of our team is accountable for making decisions, solving problems, and taking actions that contribute to long-term impact and financial success.
• We do the right thing. We stand for green innovations and meaningful solutions with impact on customers, ecosystem partners, society, and environment.
• We are frontrunners in digitalization and building platforms. Therefore, we are hiring ambitious forward-thinkers who want to have a real impact.
• Solve the world’s most significant problems – Be part of exciting and innovative projects.
• Opportunities to contribute your innovative ideas and get paid for them! Take advantage of our Tuition Reimbursement program, Mentor Programs, and your development through online learning. We operate daily with a growth mindset – that’s why Siemens consistently ranks on the Fortune World’s Most Admired Companies list!
• Employee perks and discounts in addition to our 401k match and generous Paid Time Off.

Siemens offers a variety of health and wellness benefits to employees. Details regarding our benefits can be found here: https://www.benefitsquickstart.com/siemens/index.html. The pay range for this position in Long Island City, NY is $70,200- $94,900. The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications and premium geographic location.

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