Front Desk Administrative Support – Pediatrics, Westwood

Healthcare
November 29, 2024

Job Description

UCLA

Internal Number: 144811221

Description

As a Front Desk Administrative Support member, you will provide essential front office assistance to the Children’s Health Center clinic in Westwood. We are looking for an energetic and friendly candidate that will deliver an exceptional first point of contact for our patients and their families. Responsibilities include, but are not limited to:

  • Patient registration and check-in
  • Insurance verification
  • Process co-payments
  • Appointment scheduling
  • Verify referrals and authorizations
  • Triage calls


Salary Range: $25.60-36.33 Hourly

This position requires the ability to speak fluently in English and Spanish.
Qualifications
Required:
  • Bilingual in English and Spanish.
  • Demonstrated typing skills of at least 45 WPM.
  • Demonstrated experience in organizing and defining tasks, setting priorities, working independently, and following through with minimal direction in order to perform effectively under conditions of frequent interruptions, fluctuating workloads, and conflicting time demands.
  • Demonstrated ability to handle confidential material with discretion.
  • Strong problem-solving skills and demonstrated ability to initiate, monitor, and complete tasks, including those not explicitly assigned or intrinsic to achieve specific goals.
  • Demonstrated proficiency with Microsoft and Windows computer platforms and proficiency in the use of computer programs, including Word, PowerPoint, Excel, e-mail programs, web browsers, and Adobe Acrobat.
  • Demonstrated attention to detail.
  • Demonstrated ability to establish and maintain cooperative working relationships with faculty, staff, Administration, and patients from various social, cultural and economic backgrounds.
  • Working knowledge of patient related policies and procedures as well as a thorough understanding of the University system and its services and programs.
  • Skill in recognizing an emergency or high priority situation and taking appropriate and immediate action.
  • Ability to maintain composure when confronted with difficult situations and respond professionally.

 
Preferred:
  • Demonstrated ability to operate CareConnect, download reports, documents and labs from patient’s chart.
  • Knowledge of the policies and procedures of third party payors, including Medi-Cal and California Children’s Services.
  • General knowledge of medical terminology and ICD-10 coding.


About UCLA
At UCLA Health, you can help heal humankind, one patient at a time by improving health, alleviating suffering and delivering acts of kindness. As you do, you’ll achieve great things in your life and your career. We’re a world-class health organization with four hospitals consistently recognized among the nation’s very best as well as an internationally-renowned medical school, primary and specialty care clinics and much more. Within our dynamic, innovative and growing organization, you’ll find exceptional opportunities to make the most of your abilities in a supportive, empowering and inclusive environment. If you embrace our values of Integrity, Compassion, Respect, Teamwork, Excellence and Discovery we invite you to see all you can accomplish at UCLA Health.


Connections working at UCLA

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