Front of House Supervisor – 192 at The Blake

This job description is intended to be a broad description of duties. You will be asked to carry out all responsibilities in accordance with the organization’s policies and applicable laws. Specific information on duties and policies can be found with your supervisor or in the Employee Reference Guide. Reasonable accommodation may be made to enable individuals with disabilities to perform essential job functions.

This Supervisor position will split supervisory time between Tenderfoot Katie’s Food Court and Rhoda’s Restaurant, adjoining restaurants at the Resort Center of Taos Ski Valley. The Supervisor is responsible for overseeing the operations with the highest possible standards to create a dining experience that will ensure guest satisfaction. You will assist with the supervision of support team members plus the day-to-day flow of business, providing courteous, friendly, and efficient service to customers and team members at all times.

Essential Job Responsibilities:

• Completion of daily opening and closing duties according to checklists and Standard Operating Procedures.
• Quality control and assurance of prepared food, drink, and packaged products.
• Resolve escalations with a positive outcome when the need to do so arises.
• Supervise staff and coordinate the day-to-day operation of each assigned shift.
• Delegate duties to staff and send associates on break at appropriate times.
• Assist Senior Food & Beverage Manager in properly training staff to execute service standards.
• Maintain strong knowledge of each position and provide support as needed.
• Order daily supplies and communicate other inventory needs to appropriate management.
• Communicate with guests and solicit their feedback, address issues as needed.
• Observe staff interactions with guests; coach, train, and correct staff as needed.
• Identify areas of opportunity within the operation to enhance the speed of delivery, quality of food and beverage, and consistency and quality of the delivery experience.
• Storm stack outdoor furniture and assist with shoveling snow during storm cycles.
• Ensure outdoor spaces are clear of dishes, trash, and other debris.
• Complete daily financial reports.
• Assist with special events as needed (i.e. set-up, tear-down, and room reset).
• Understand and communicate products and services available at the resort.
• Perform additional responsibilities, although not detailed, as requested.

Personal Skills:

• Excellent interpersonal, motivational, team-building, and customer relationship skills
• Capable of coaching others in a positive and constructive manner
• Demonstrate decision-making ability, leadership skills, and ability to prioritize and delegate tasks
• Strong personal character and commitment to Taos Ski Valley, Inc.’s Vision, Purpose, and Values
• Provides a guest experience that exceeds the guest’s expectations
• Ability to gracefully and humbly accept criticism and opportunities for growth
• Ability to stay positive, focused, and constructive when faced with setbacks, and challenges while working in an ever-changing environment

Qualifications/Knowledge:

• Must already have or be willing to complete the New Mexico Food Handler Certification prior to or within 30 days of hire
• Must already have or be willing to complete the New Mexico Alcohol Server Certification prior to hire
• Minimum of 6+ months of restaurant experience and 6+ months of team leadership experience.
• Proficiency with Microsoft Office and Square point-of-sale preferred
• Proficient mathematical skills for managing inventory
• Ability to communicate in a positive and productive manner while completing duties
• Ability to work a flexible schedule including weekends, mornings, and holidays

Work Environment:

Taos Ski Valley, Inc. is often a fast-paced work environment, especially during holidays and Peak days. TSVI is located in a high-altitude alpine environment. Position may require travel on uneven, snow-packed, or icy terrain and may be exposed to wet, cold, and/or humid conditions. Must be able to work in close quarters and with other staff.

Physical Demands of Position Include:

Will often lift up to 25 pounds and shovel snow during storm cycles. 80-100% of the time will be spent standing, walking, reaching, talking, hearing, tasting, and smelling. 25-50% of the time may be spent climbing/balancing and being exposed to the outdoors including winter weather conditions. Occasionally sitting – less than 15% of the time.

Background Check:

Positions dealing with children, of a safety-sensitive and/or confidential nature, require driving, or positions that handle cash may require a background check and MVR check. Employment is contingent upon a favorable background check and MVR check.

• Is a Background Check required for this position: Yes
• Is an MVR required for this position: No

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