Front Office

Job Description

Job Description

The Front Office position is responsible for providing phone and administrative support to the Flagstaff Surgical Associates team.

Primary Responsibilities

• Check In: Greets and assists patients and providers, setting the example for positive attitude and exceptional customer service. Collect all NPP using tablet and collect copay/balance
• Check in: Check billing alerts, update demographics and all forms, get all required signatures prior to patient going to BO
• Phones: Answer incoming calls, schedule patients, check voicemails and return calls in a timely manner daily
• Faxes: Check faxes in the afternoon, forward to appropriate chart or employee
• Scheduling: Schedule appointments for specialty physician services and verifies insurance per referring provider request and communicates with the patient on a timely basis for all scheduling requirements
• Chart Prep: Ensure all patient records are accurate, complete, compliant, and current. Double check that all pertinent alerts are in the chart the week prior, verify insurance, update billing alerts. Confirm you are not duplicating a chart that already exists. Confirm referral in chart and copay/balance information is in and you are ready to collect
• Additional tasks may be added as needed and assigned by management

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