Full-Time Airline Call Center Customer Service Agent, Passenger Inside Sales, Passenger Reservation & Ticketing Agent, Cargo Reservation Agent, Cargo Operation Agent, Airport Passenger Service Agent/Ramp Coordinator

EVA Airways (www.evaair.com) is a 5-Star international airline headquartered in Taipei, Taiwan. In 2024, EVA Airways ranks at 8th in SKYTRAX World’s Top 10 Airlines. From time to time, EVA Airways has employment openings in different job functions at various office locations. Experience related to the position is preferred but entry-level is also welcomed. Please refer to the following office link for available job openings, specify position and salary expectation on resume and send to the designated email contact.

REQUIREMENTS

1. Good communication/customer service/organization/time management skills. 

2. Knowledge with Microsoft Office applications (Word, Excel and PowerPoint). 

3. Must be legally authorized to work in the U.S. without sponsorship.

4. Weekend/holiday shifts required for call center customer service agent. 

5. Weekend/holiday/night shifts required for airport passenger service agent/ramp coordinator and cargo operation agent.

EVA EMPLOYEE BENEFITS

EVA Airways offers an excellent benefits package including:

1. Comprehensive medical and dental insurance coverage plans (including spouse and children) and vision coverage plan (employee only) without premium costs.

2. 401(k) plan with company match.

3. Additional allowances for operation position.

4. Free and discount flight tickets for employee and eligible family members on EVA and over 50 major airlines.

5. Vacation accrued after half year of employment; 10 vacation days per year with 1 additional day increment after the 5th year up to 20-day maximum.

6. 8 national holidays, 2 floating holidays, and 14-day paid sick and personal leaves combined. 

JOB DESCRIPTION

FULL-TIME CALL CENTER CUSTOMER SERVICE AGENT:

Office: Los Angeles CA

1. Provide friendly service to and maintain positive with all customers in high standard of professionalism.

2. Responsible for providing customer service to passengers desiring to travel, by determining and recommending the service that meets Customers’ needs.

3. Communicate with Customers by telephone to furnish information regarding fares, schedules, routings, flights and availability of seat.

4. Answer and assist Customers’ inquiries regarding to flight arrivals, delays, cancellation, flight irregularities, and other general information.

5. Assist Customers’ requests and inquiries on frequent flyers’ program and star alliance related needs.

6. Responsible for providing services to Customers’ needs in according to regulations set forth by Company, Department of Transportations (U.S. DOT), Canadian Transportation Agency (CTA), and other government agencies.

7. Offers options of flights, classes of service, products and services to Customers.

FULL-TIME PASSENGER INSIDE SALES:

Office: Los Angeles CA, Seattle WA

1. Assists in sales team on daily coordination of execute strategic sales plans.

2. Essential responsibilities/duties in retain existing clients and increase overall EVA Air revenue.

3. Performs/Maintains market and account analysis and prepare market forecasts on assigned area of responsibility.

4. Organizes and coordinates public sales events and engage communication with clients.

5. Participates internal budgeting, planning process and meeting material.

6. Disseminates sales-related public information to branch office and travel agency.

7. Maintains account profile information, industry activities, sales activities daily in internal platform within established departmental policies and procedures.

8. Communicates effectively with other internal and external departments and other branch offices.

9. Promotes teamwork within sales team and provide professional service through daily communication and coordination with assigned travel agencies.

10. Must be able to travel for business as needed.

FULL-TIME PASSENGER RESERVATION & TICKETING AGENT:

Office: Chicago IL

1. Handle outbound and inbound calls for passengers and travel agents.

2. Handle incoming request from callers by email or fax and manage inquires or requests.

3. Provide callers with information regarding flights, fares, destination, mileages and special offers and products.

4. Complete the process of taking reservations, issuing tickets and making changes to existing tickets.

5. Provide individualized customer service through a high standard of professionalism.

FULL-TIME CARGO RESERVATION AGENT:

Office: Los Angeles CA, Chicago IL, New York NY

1. Handle booking inquires and provide schedule tracking information by phone and emails on daily basis.

2. Maintain booking information correctly.

3. Trace irregularity cases such as delay, damages and missing etc.

4. Update schedule changes to customer.

5. Provide flight plan on daily basis.

6. Arrange connection flight space.

7. Assist for accounting issues such as billing, receiving and payment discrepancy.

FULL-TIME CARGO OPERATION AGENT:

Office: Chicago IL, New York NY, San Francisco CA

1. Supervise service providers for efficient cargo warehouse and ramp operationhandling in accordance to authorities and EVA’s standard procedures.

2. Provide cargo customer service and resolve operational irregularity.

3. Prepare flight operation related documentation.

4. Complete TSA, FAA and CBP regulation requirement.

5. Coordinate with airport authority for flight operational handling.

6. Coordinate with relevant departments within the company and outside vendors to fulfill operational tasks.

7. Coordinate with passenger service agent for flight safety and on-time performance.

FULL-TIME AIRPORT PASSENGER SERVICE AGENT/RAMP COORDINATOR:

Office: Los Angeles CA, San Francisco CA

1. Assist passengers with general customer service and provide required information.

2. Perform and coordinate functions related to passenger processing at counter, departure, and/or arrival.

3. Complete documentation required to clear aircraft upon arrival and/or departure.

4. Assist passengers in case of misconnections/cancellations/delays.

5. Meet embarking/disembarking passengers and offer help who need special assistance.

6. Comply with all security requirements.

7. Follow direction given by Company Management and Supervisors; assists in all areas as assigned.

8. Coordinate with airport authority for flight operational handling.

9. Coordinate with relevant departments within the Company and outside vendors to fulfill operational tasks.

10. Supervise service providers for efficient ramp operation handling in accordance to authorities and EVA’s standard procedures.

11. Prepare flight operation related documentation.

12. Make sure ramp area is clear for flight operation prior to flight arrival.

13. Coordinate with cargo operation team for flight safety and on-time performance.

EVA Airways is an Equal Opportunity Employer

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