General Manager – Pacific Northwest

Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.

If you want to be challenged to up your game and make a difference, then join us in giving the world reason to cheer!

Position Summary:

The General Manager is responsible for overall management, promotion and operation of the facility including booking, finance, marketing, staffing, production maintenance and all related operations. Duties include providing leadership and direction to subordinate operating departments, management of staff, coordination and execution of plans and directives, and acting as liaison with corporate staff, industry associates, governing agencies, communication media and the general public.

Essential Functions:

• Responsible for recruiting, hiring, training, supervising, compensation, succession planning and evaluating management, administrative, and supervisory staff. Determines and establishes organizational structure and personnel staffing requirements. Assures the development and maintenance of employee job descriptions, duties, responsibilities, and performance standards for all positions with provisions for timely and effective employee performance evaluations.
• Plans, organizes, coordinates and directs all activities and personnel. Engaged in maintaining and operating the facilities. Evaluates existing policies and procedures and recommends improvements for the facility and/or improve the efficiency and safety of operations.
• Oversee development of annual operating calendar, activities schedule, dates and hours of operations, projections for attendance and revenue.
• Prepares, implements and monitors a detailed program budget. Supervises cost accounting required of assigned events to include facility rental, box office fees, house equipment rentals, supplies and services purchased, event supervision, ushers, ticket takers, ticket sellers, security officers, announcers, parking attendants, stage managers and stage crew.
• Prepares and maintains required reports/records for the city and/or the management firm.
• Provides for control of day-to-day operations, assuring the coordination of plans, programs and events and conducts post event operational and financial review and analysis.
• Ensures that all production/operations are conducted in accordance with applicable local, state and federal regulations such as OSHA and CalOSHA requirements.
• Organize operational meetings with accounting about financials and/or with staff and supervisors for training.
• Handle customer service via phone calls, email inquiries or website posts. Conduct the required investigation and have the issues resolved within a 24 hour turnaround time.

Required Qualifications:

• A minimum education level of: Bachelor of Arts/Sciences Degree (4-year) in a related field
• 10 years of related work experience
• Experience and knowledge in overseeing a physical venue.
• Computer savvy and proficient in Microsoft Office (Word, Excel and Outlook)
• Self-motivated with the ability to work in a fast paced environment
• Excellent written, listening and verbal communication skills
• Must be creative, detail-oriented person with an outgoing personality
• Must be extremely flexible to work long hours, nights, weekends and holidays
• Experience working in music industry preferred

Pay Scale:

• $102,528.00 – $128,750.00

Bonus

• This position is eligible for a bonus under the current bonus plan requirements.

Benefits

• Fulltime: We offer a comprehensive benefits package that includes: medical, dental and vision insurance, paid holidays, vacation and sick time, company paid basic life insurance, voluntary life insurance, parental leave, 401k Plan (with a current employer match of 3%), flexible spending and health savings account options, and wellness offerings.

AEG reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship. AEG may require an employee to perform duties outside his/her normal description.

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