Grateful Patient & Prospect Development Coordinator

A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that are directly related.

Job Summary

This position reports to the Assistant Director, Grateful Patient and Pipeline, and the Managing Director of Development.

This role will provide project coordination and administrative support (scheduling, data entry, etc.) for the Managing Director of Development. It will also support the Grateful Patient and Prospect Development teams. For these teams, this role will include administrative support (scheduling, data entry, etc.), prospect research, project coordination, as well as data analysis. This individual will manage projects affecting teams across the Michigan Medicine Office of Development – this may include drafting writing assignments in coordination with the Communications partners, maintaining data integrity projects in partnership with the Prospect Development team, and assisting in creating efficiencies and processes.

Mission Statement

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Responsibilities*

For Managing Director of Development (50%)

• General project management, basic event support, and database tasks.
• Fact checking, copy editing, proofreading, briefings.
• Research support in coordination with the Grateful Patient and Prospect Development team.
• Potential for other responsibilities based on ability and needs of team.

For Grateful Patient and Prospect Development (50%)

Administrative

• General clerical tasks such ad hoc reporting, data entry, batch updating data, and scheduling.
• Assist with integrity checks to ensure donor and patient information is accurately reflected in DART.

Grateful Patient & Pipeline Development

• Assist in the creation of deliverables for patient-related data and research requests.
• Provide project coordination for philanthropy workshops for clinicians.
• Iterate on Grateful Patient processes to provide effective and efficient management, dissemination, and analysis of Grateful Patient prospecting activity.
• Manage Microsoft Teams Planner to ensure the timely delivery of event lists, patient panels, and research requests.
• Have thorough knowledge of fundraising under the rules of the Health Insurance Portability and Accountability Act (HIPAA) Privacy Rule as well as the handling of Protected Health Information (PHI).

Prospect Research, Prospect Identification, and Analysis

• Assist with reactive and proactive prospect research requests. Be innovative in devising new ways to secure information of critical importance to the effective solicitation of significant constituents of MIMED.
• Consult with development officers to gather important criteria for research requests and special projects.
• Estimate donor gift capacity through the analysis of complex individual philanthropic information.
• Identify areas of philanthropic interest and potential engagement with MIMED, especially around potential grateful patients.
• Participate in projects to proactively identify, qualify, and quantify segments of the MIMED prospect pool using screening and modeling of existing donors.
• Assist with writing confidential research documents on individual, corporate, and foundation prospects for MIMED development staff members and senior executive officers.
• Submit completed research for data entry into the development central database and for electronic storage in research optical imaging system.

General Responsibilities

• Support the Grateful Patient and Prospect Development team in assessing and meeting the prospect identification and information needs of the Michigan Medicine Office of Development.
• Establish monitoring and seek feedback to ensure development officers receive appropriate data support.
• Participate in projects to improve development officers? understanding of development data. Examples include collating data, creating slide decks, or creating email content.
• Exercise appropriate initiative through troubleshooting and basic project design.
• Manage special projects as assigned.
• Gain proficiency with and always adhere to the University?s prospect coordination policy. Work with members of the development community to encourage and enforce best practices for applying prospect coordination policies.

Professional and Team Development

• Independently plan, organize, coordinate, and manage multiple tasks and responsibilities, prioritizing and organizing work to accomplish departmental goals.
• Assume responsibility for meeting and maintaining the standards set forth in the Association of Professional Researchers for Advancement (APRA) Skill Set in Prospect Research Fundamentals and Advanced Prospect Research.
• Assist in periodic benchmarking projects and peer education sessions to promote professional development and collaboration.
• Work in a collaborative team environment, sharing knowledge and newly identified sources with Prospect Research team, and leading or participating in group projects when necessary.
• Assist with peer editing and general quality control for information distributed through Development Research.
• Partner with coworkers outside the department to complete projects.
• Safeguard the confidentiality of donor information at all times. Adhere to ethical and confidentiality guidelines of both MIMED and APRA.
• Participate at an appropriate level of professional associations such as APRA and CASE, both to increase knowledge and skills and to foster professional relationships with colleagues outside of UM.
• Work in partnership with OUD Prospect Development and Analytics as appropriate.
• Perform other duties as assigned.

Required Qualifications*

• At least 2 years of administrative experience in a complex work environment.
• Strong computing and online research skills, including proficiency with Microsoft Office 2007, relational database software, online databases, and the Internet.
• Well-developed interpersonal skills and excellent written and oral communication skills, an aptitude for critical thinking and problem-solving; ability to work well under pressure and maintain flexibility.
• Highly developed scanning, skimming, and reading comprehension skills are essential, as well as superior ability to assess the relative value of, synthesize, and summarize relevant information into coherent, well-written documents.
• Commitment to professional ethics and confidentiality.
• Ability to interact with executive level clients is essential.
• Ability to learn to navigate unfamiliar information systems and use a variety of computer applications with little or no guidance.

Desired Qualifications*

• Bachelor’s degree
• Familiarity with prospect research, development, or fundraising
• An advanced degree is desirable.
• Familiarity with the University organization, policies, and procedures is desirable.

Work Locations

The onsite location for this position is an office suite at the 777 Building. This provides free, on-site parking for staff.

This position is a flexible, hybrid position. Candidates will need to live in a commutable distance to the office and the expectation is to work 3 days per week in the Ann Arbor office.

Flexible work agreements are reviewed annually and are subject to change dependent on business needs.

Modes of Work

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the .

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Application Deadline

Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.

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