Group Room Coordinator

Connect to the heart of the West and embrace the captivating optimism of the Sonoran Desert at Grand Hyatt Scottsdale Resort. The richly appointed property and sophisticated architectural designs inspired by Frank Lloyd Wright, reflect the romance of the American Southwest. Our magnificently designed property and artistic architectural features amplify dramatic mountain views, inspire connections to water, and reveal enticing botanical interactions. Captivating amenities and six elevated dining experiences, led by celebrity chef Richard Blais, echo the region’s variety and rich heritage-beckoning travelers to deeply connect with the illuminating essence of our surroundings.

At Hyatt, we believe in the power of belonging and creating a culture of care, where our colleagues become family. Since 1957, our colleagues have been at the heart of our business and helped Hyatt become one of the world’s best and fastest-growing hospitality brands. As we continue to grow, we never lose sight of what’s most important: People. We turn trips into journeys, encounters into experiences, and jobs into careers.

Roles and Responsibilities include but are not limited to:

** Starting rate: $21.00 per hour

The Group Reservations Coordinator is responsible for the day-to-day operations involving all clients that have a group block with the hotel. This role also supports all pre-arrival functions for guests of those groups. The Group Reservations Coordinator works closely with Sales & Marketing, Accounting, Conference Services and Meeting Planners to ensure excellent customer service and the highest level of accuracy in bookings. This candidate will manage group reservations and group block inventory.

• Direct communication with clients & attendees when they need assistance with group room reservations, working closely with the Events/Operations teams, entering group room blocks into the system, revenue management, group rooming lists, etc.

• Room blocking per guest requests, upsell strategies, group billing, audits, etc.

• Group reservation setup & changes until arrival

• Review group contract terms

• Assist with attrition management

• Options for upselling or releasing room inventory

• Assist with amendments/addendums.

• Establish initial contact with customer at file turnover

• Maintain relationship & constant communication with clients and guests.

• Room Inventory, including obtaining no-show and wash history.

• Tracking and managing individual call-in groups, and rooming lists including changes.

• Prepare and submit group rooms recap reports, including the tracking/posting of group

comps and rebate/commission calculations.

• Provide occasional support to Area Reservations team across properties as needed.

Qualifications

Qualifications:

• Proficient typing skills.

• Excellent phone & email etiquette.

• Previous customer service experience required.

• Previous Reservations experience preferred.

Benefits & Perks

• Opportunities to work around the world with Hyatt Hotels and Resorts

• Discounted & Complimentary Hotel Room Nights

• Enjoy free employee meals in our employee dining hall

• Free covered parking

• Medical Dental and Vision Insurance (Full-time colleagues)

• Retirement savings plan

• Excellent training and professional development

• Tuition/Wellness reimbursement, up to $1,000 a year!

• Employee Stock Purchase plan

• Discounts at various retailers – Apple, AT&T, Verizon, Headspace and many more

Our Values: Empathy | Integrity | Respect | Inclusion | Experimentation | Wellbeing

About The Hiring Process

We are excited that you have chosen to express interest in joining Hyatt Hotels and Resorts. We will be sure to take a look at your application and get back to you within a week of your submission. Thank you for your patience while we do so.

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.

Proof of eligibility to work in the United States is required, as well as a completed background check.

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