Group Sales Optimization Manager

Whether traveling for business or pleasure, Hyatt Regency McCormick Place has everything you’ll need under one hotel roof with over 1258 guest rooms, 53 suites and 13,000 sq. ft. of meeting space. In addition, our conference center boasts nearly 30,000 sq. ft. of meeting space. You will rest comfortably in spacious rooms and suites. Enjoy international cuisine at Third Star, ramen bowls at Sixes & Eights or meet for drinks at ARC Bar. Relax in our indoor pool and reenergize in the 24-hour StayFit™ Gym. If you are hosting a meeting or event, our hotel gives you direct access to more than 2.8 million square feet of space at the country’s largest convention center.

At Hyatt, we believe our guests select Hyatt because of our caring and attentive colleagues who are focused on providing efficient service and meaningful experiences. Join us for this incredible opportunity to be a key member of our leadership team at Park Hyatt Chicago and Hyatt Hotels; a company that continuously earns a spot on Fortune’s 100 Best Companies to Work For year after year!

The Group Sales Optimization Manager is responsible as the primary point of evaluation for group lead activity ranging from 151+ peak and above. This team member will work in partnership with the Director of Group Sales and Director of Revenue Management as to the core principals of qualifying and moving leads forward to the sales team based on historical and future analytics, annualized revenue growth, increased RPI, rooms to space ratios, arrival/departure patterns, seasonality and set rate guidelines. They will serve as the first point of contact for incoming leads for qualification and work closely with departmental directors in reviewing core principals as it relates to moving leads forward. This person will need to be able to use past hotel data combined with future group demand allowing for annualized revenue growth and discuss with the clients day of week patterns and pre-qualification of alternate available dates. They will need to determine rooms to space ratio qualification and right-sizing available space to maximize group contribution. They will also be responsible for establishing proposal deadlines based on customers decision making process and due date(s) to ensure prompt follow up. Per these parameters, the position will move the lead forward to the assigned sales manager with specific room flow; assign specific meeting space; provide suggested minimum for food & beverage based on guidelines or turndown the lead. This position is responsible for monitoring group lead in-box and serve as the lead catcher for the hotel. This person will also work in close contact with assigned Sales Coordinator and other support staff. This person will also be the team back up for site inspections and market coverage when other sales managers our out of the office .

SALARY

Salary range for this position is $64,100 – $96,400. Actual pay will be commensurate with experience. Hotel is considering Hybrid only for this position. (Hybird is three days in the office a week unless business requires more)

BENEFITS

We have you covered with an awesome rewards package!

Health and welfare plans? We have a range of choices for you and your eligible dependents available after only 30 days of employment! Hyatt also covers basic life insurance for all colleagues.

Financial wellbeing? Got it! Opt into our 401(k) plan with match, College Saving Plan or the Employee Stock Purchase Plan.

Oh, and we don’t want to leave out our lifestyle benefits! Paid time off, holidays and sick leave, paid Family Bonding Time, Adoption Assistance, discounted and complimentary rooms at Hyatt locations across the globe, free colleague meals during shifts, complimentary or discounted parking and transportation options, and many more!

Our team members work in an environment that demands exceptional performance yet reaps great rewards. Whether its career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.

Hyatt is an Equal Opportunity Employer – M/F/Veteran/Disability/Sexual Orientation/Gender Identity

Qualifications

• 5+ years of hotel sales experience (minimum)
• 3+ years of Convention hotel experience preferred
• Experience in Corporate, SMERF, and Association Markets
• A true desire to satisfy the needs of others in a fast-paced environment
• Refined verbal and written communication skills are required
• A minimum of 3 years of hotel sales or comparable experience is required
• Must be proficient in general computer knowledge, and programs
• Prefer completion of a Hyatt Corporate Management Training Program or equivalent training
• Prefer selling, negotiating, business writing and presentation skills training

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