Guest Services Shuttle Driver at The Blake

This job description is intended to be a broad description of duties. You will be asked to carry out all responsibilities in accordance with the organization’s policies and applicable laws. Specific information on duties and policies can be found with your supervisor or in the Employee Reference Guide. Reasonable accommodation may be made to enable individuals with disabilities to perform essential job functions.

As the Guest Services Shuttle Driver, you are responsible for transporting our guests to and from restaurants and other areas in Taos County, safely and efficiently while working closely with Guest Services staff. In this role, you will provide our guests with transportation and access to recreation and activities in and around our area. As the Guest Services Shuttle Driver, you will be responsible for inspecting, cleaning, and maintaining vehicles and reporting to the Front Office Manager.

Essential Job Responsibilities:

• Cleans vehicle between guests
• Helps Hotel staff when needed.
• Able to drive in any weather condition.
• Reliable attendance on all scheduled shifts.
• Is legally able to drive a motor vehicle in the State of New Mexico and can pass the required medical and driving tests as required by Taos Ski Valley, Inc.
• Greets all passengers consistently and offers assistance as a representative of Taos Ski Valley, Inc.
• Maintains a pleasant and cheerful attitude in and out of the shuttle.
• Communicates effectively with the Front Office Manager, Guest Services Staff, and guests.
• Detail-oriented and strong organizational skills; is able to maintain premier quality service required by the regional door-to-door service.
• Records crucial data in Vehicle Logs.
• Must be able to sit for long periods of time.
• Maintains a professional appearance.
• Maintains a clean driving record.
• Is able to drive any vehicle assigned to him/her.
• Handles minor conflicts in traffic in Taos or Taos Ski Valley calmly and professionally.
• Other duties as assigned

• Reliable attendance on all scheduled workdays

Personal Skills:

• Conducts oneself with integrity, respect, and compassion, recognizing that each individual’s unique attributes contribute to the overall success of Taos Ski Valley, Inc.
• Strives for open, honest, and effective communication in order to build trust in our relationships with our guests and fellow employees.

• Strong personal character and commitment to Taos Ski Valley, Inc.’s Vision, Purpose, and Values.
• Ability to gracefully and humbly accept criticism and opportunities for growth.
• Ability to stay positive, focused, and constructive when faced with setbacks, and challenges, while working in an ever-changing environment.

• Provides a guest experience that exceeds the guest’s expectations.

Qualifications/Knowledge:

• Strong organizational skills, communication skills, attention to detail, problem-solving skills, guest service, ability to adapt to a changing environment, take constructive criticism and frequent coaching well and accurately follow instructions, both verbally and written.
• Must be willing to ask for help and/or clarification
• Possess a valid driver’s license and ability to successfully pass an MVR check.
• Ability to work a flexible schedule including weekends, holidays, and evenings.

• Proven expert driving skills.
• Must maintain a clean driving record.
• Knowledge of basic vehicle maintenance and inspection procedures.
• Strong interpersonal skills; able to interact professionally with employees and guest passengers.

• Self-motivated and able to work independently.
• Ability to work a flexible schedule including weekends, holidays, and evenings.

Work Environment:

Taos Ski Valley, Inc. is often a fast-paced work environment, especially during holidays and Peak days. TSVI is located in a high-altitude alpine environment. Position may require travel on uneven, snow-packed, or icy terrain and may be exposed to wet, cold, and/or humid conditions. Must be able to work in close quarters and with other staff.

Physical Demands of Position Include:

Frequently lifting up to 10-25 pounds and occasionally lifting up to 50-75 pounds. Sitting approximately 30-40% of the time. Walking, reaching and bending approximately 30-40% of the time. This position requires individuals to speak and hear as they interact with guests on a frequent basis. This position will require individuals to be out in winter conditions 10% of the time.

Background Check:

Positions dealing with children, of safety-sensitive and/or confidential nature, require driving or positions that handle cash may require a background check and MVR check. Employment is contingent upon a favorable background check and MVR check.

• Is a Background Check required for this position: Yes.
• Is an MVR required for this position: Yes.

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