Head of Product – Colorado Benefits Management System (CBMS)

Department Information

About Us
If your goal is to build a career that makes a difference, consider joining the dedicated people of the Colorado Department of Human Services (CDHS). Our professionals strive to design and deliver high quality human and health services that improve the safety, independence, and well-being of the people of Colorado. In addition to a great location and rewarding and meaningful work, we offer:

• Strong, secure, yet flexible retirement benefits including a PERA Defined Benefit Plan or PERA Defined Contribution Plan www.copera.org plus 401(k) and 457 plans
• Medical and dental health plans
• Employer supplemented Health Savings Account
• Paid life insurance
• Short- and long-term disability coverage
• 10 paid holidays per year plus vacation and sick leave
• BenefitHub state employee discount program
• Employee Wellness program MotivateMe
• Excellent work-life programs, such as flexible schedules, training and more

We are committed to increasing the diversity of our staff and providing culturally responsive programs and services. Therefore, we encourage responses from people of diverse backgrounds and abilities.

Description of Job

CBMS what is it?

The Colorado Benefits Management System (CBMS) helps manage data intake, eligibility determination, and benefits disbursement for applicants who are potentially eligible for public benefits. It is a highly complex system that supports multiple agencies and programs. Most notably, this system supports the administration of critical state of Colorado benefits such as Medicaid, Child Health Plan Plus (CHP+), SNAP, WIC, and TANF. These are programs that help to support our most vulnerable community members. The principal users of this system are county benefit eligibility technicians, who use the tool every day as they work with applicants submitting new or renewal applications for state benefits.

What will you be doing?

The Head of Product leads a joint Colorado Department of Health Care Policy & Financing (HCPF) and Colorado Department of Human Services (CDHS) team responsible for product management of CBMS. This team collaborates closely with the Governor’s Office of Information Technology (OIT) and contracted vendors on technical operations of the CBMS system components. Ultimately, it is the Head of Product’s responsibility to ensure that these technologies meet the needs of program users, CBMS system users, and HCPF and CDHS State program administrators. Part of this role is to advance product maturity and best practices in how CBMS is continually maintained to support these public program users, CBMS system users, and the state’s needs.

This position has supervisory authority over the CBMS staff and is a collaborative peer with the executive leadership with HCPF (ie: Medicaid Chief Operations Officer) and CDHS (ex: the Office Director for Economic Security) for systems within CBMS.

The HOP serves as the day-to-day executive leader responsible for CBMS. The Head of Product’s appointing authority is the CDHS Deputy Executive Director for Administrative Services, the position is accountable to the Executive Directors of HCPF and CDHS, and strategic governance of CBMS comes from the CBMS Executive Steering Committee (ESC). That committee consists of the Executive Directors of HCPF and CDHS, the Governor’s Director of Operations & Cabinet Affairs, county human services administrators, and commissioners.

Job duties include, but are not limited to, the following:

• Leading the development, implementation, and management of a CBMS technology product roadmap for near- and long-term initiatives
• Provides operational and strategic direction and oversight to the CBMS Product Director and other roles as needed
• Collaborates with and manages up to senior state leaders, county leaders
• Responsible for responses related to requests about CBMS from the media or public
• Overseeing multiple product workstreams related to technology optimization and strategic improvement
• Overseeing and directing vendor teams from HCPF and CDHS in support of the overall product strategy alongside the Product Director
• Defining KPIs and measurements of projects, system performance, and monitoring of the ongoing performance of the CBMS system to meet the intended outcomes for county workers, program users, and federal and state regulatory requirements
• Consulting directly with counties in coordination with CDHS and HCPF Community Engagement teams to identify and then refine needed improvements
• Overseeing and leading modifications to frameworks, templates, and other tools for day-to-day product management alongside the Product Director
• Ensuring vendor-proposed hours for each project are appropriate, managing escalations to the Product Director, and managing expectations to CDHS and HCPF Leadership
• Overseeing all product budgets and addressing or escalating financial issues as they arise, alongside the Product Director
• Ensuring effective utilization of technology resources to deliver integrated benefits, reviewing and approving all vendor agreements and payments
• Holding vendors accountable for delivering high-quality product outcomes in line with the product strategy
• Managing all work to drive continuous improvements to product design, usability, and accessibility; coordinates with program leadership to ensure that product designs also meet program requirements
• Identifying opportunities for integration across different products
• Directing work across teams in CDHS, HCPF, and OIT to ensure work can be managed strategically
• Collaborating across teams in CDHS, HCPF, and OIT through the procurement of re-procurement of CBMS

Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights

Minimum qualifications:

At least nine years of professional experience in a technology-related role, ideally product management, software engineering, user research, or other technical roles.

OR

• Education and Experience:

Bachelor’s degree in a technology-related discipline; or related field; AND at least five years of professional experience in a technology-related role, ideally product management, software engineering, user research, or other technical roles.

Substitutions:

• Additional appropriate education will substitute for the required experience on a year-for-year basis.
• Additional appropriate experience will substitute for the required education on a year-for-year basis.

Preferred Qualifications:

• At least 10 years of experience as a Product Manager in complex environments; extensive experience with service delivery and customer satisfaction; relevant experience in an IT applications/solutions delivery role
• Experience in a leadership role managing technology teams or multiple simultaneous projects.
• Experience in working in cross-functional teams and working with parallel product teams in developing and delivering software
• Use of measurement tools or frameworks to track product performance
• Experience in delivering iterative application improvements, prototypes, and pilots in an agile way
• Experience working across in-house engineering, user research, and 3rd party platform and contractor teams to deliver a product

Conditions of Employment:

• Must be willing to submit to and able to successfully pass a criminal background check
• This position will have to travel to conduct job duties
• Former State employees who were disciplinarily terminated or resigned in lieu of termination must disclose the information on the application and provide an explanation why the prior termination or resignation should not disqualify the applicant from the current position.

Supplemental Information

How to Apply (PLEASE READ CAREFULLY)

Applicants are encouraged to attach a cover letter and resume to their application.

Please note that ONLY your State of Colorado job application will be reviewed during the initial screening; if you submit a resume and cover letter, they will be reviewed in later stages of the selection process. Therefore, it is paramount that you clearly describe all of your relevant experience on the application itself. Applications left blank or marked “SEE RESUME” will not be considered.

Your application will be reviewed against the minimum qualifications for the position. If your application demonstrates that you meet the minimum qualifications, you will be invited to the comparative analysis process, which is described below.

Note: Current and former employees (transfers, voluntary demotions and reinstatements) are required to apply and participate in the comparative analysis process.

Comparative Analysis Process

The comparative analysis process for this position may consist of a structured application review, and a structured interview depending on the number of qualified applicants.

The State of Colorado believes that equity, diversity, and inclusion drive our success, and we encourage candidates from all identities, backgrounds, and abilities to apply. The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them.

ADAAA Accommodations:

CDHS is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship.

Toll Free Applicant Technical Support: If you experience technical difficulty with the NEOGOV system (e.g. uploading or attaching documents to your online application) call NEOGOV technical support at 855-524-5627 Mon-Fri between 6 am and 6 pm (Pacific Time).

For Recruiting questions, please contact cindy.kong@state.co.us

~THE STATE OF COLORADO IS AN EQUAL OPPORTUNITY EMPLOYER~

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