Health Technician – Telehealth Clinical Technician

The Veterans Health Administration (VHA) supports the provision of patient care using telehealth technologies which increase a Veteran’s access to care and support a Veteran’s self-management. This includes developing and delivering virtual and digital technologies which help Veterans communicate synchronously and asynchronously with their health care teams and coordinate, track and manage their health care. To qualify for this position, applicants must meet all requirements within 30 days of the closing date of this announcement. BASIC REQUIREMENTS: United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. English Language Proficiency: A candidate will not be appointed under authority of 38 U.S.C. chapters 73 or 74, to serve in a direct patient-care capacity in VHA who is not proficient in written and spoken English. See chapter 2, section D, paragraph 5a, this part. Experience and Education: Experience. One year of experience in a health care field that demonstrates the applicant’s ability to perform the work or provides an understanding of the work such as but not limited to a medical or clinical assistant (or technician) or health technician. OR Education. Four academic years above high school leading to a bachelor’s degree with courses related to the occupation. OR Experience/Education Combination. Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable. Examples are listed below: (a) Six months of experience in the health care field and two years of education above high school that included at least six semester hours in health care related courses such as, biological science, surgical technician courses, nursing assistant or other courses related to the position; or an associate’s degree in a health care related field; or (b) Six months of experience in the health care field and successful completion of a course for health care technicians, hospital corpsmen, or medical service specialists given by the U.S. Armed Forces. GRADE DETERMINATIONS: GS-5: (Entry Level) Experience or Education: None beyond the basic requirements. GS-6: (Full Performance Level) Experience: One year of experience equivalent to the next lower grade level AND Demonstrated Knowledge, Skills, and Abilities (KSA): (a) Comprehensive knowledge of computer systems and programs to perform a variety of tasks. (b) Ability to communicate, consult, and interact with other members of the healthcare team, external relations, customer service and patient education. (c) Ability to provide and receive guidance and technical direction. (d) Ability to plan, organize, set priorities, work as a team member, and effectively complete assignments. (e) Ability to read, interpret, and apply complex written instructions. (f) Knowledge of general clinical policies and procedures in a healthcare environment. (g) Skilled in the use of telehealth technologies for the facilitation of telehealth clinical encounters. PREFERRED EXPERIENCE: GS-5 – Knowledge of medical terminology. Experience with individual and/or small group training. Experience with telehealth activities. GS-6 – Experience with individual and/or small group training. Experience serving as tele-presenter, store & forward imager, TH technical support for end-users, and consulting management to include scheduling. REFERENCES: For more information on this qualification standard, please visit https://www.va.gov/ohrm/QualificationStandards/. The full performance level of this vacancy is GS-6. The actual grade at which an applicant may be selected for this vacancy is in the range of GS-5 to GS-6. PHYSICAL REQUIREMENTS: Light lifting & carrying (under 15 pounds), use of fingers, specific visual requirement – able to use TH cameras and basic medical equipment (corrective lenses permitted), and hearing (aid may be permitted). Environmental factors include working closely with others and working alone. [“Prepare the clinical environment, which may include preparing medical and telecommunications equipment to be used for clinical examination and treatment. Serve as a telepresenter within scope of practice during clinical video telehealth (CVT) and VA Video Connect (VVC) encounters including tasks such as establishing and maintaining video conferencing connections, making introductions between patient site and provider site, following instructions of a clinician to facilitate an effective clinical encounter. Serve as an imager and clinical data manager for store and forward telehealth (SFT) clinical encounters including tasks such as capturing images, collecting data and transmitting them electronically for clinical review in accordance with VHA national guidelines. Take measures to ensure patient care is delivered safely by following appropriate procedures for inventory management, cleaning of clinical equipment and the care environment while following all patient safety guidelines, protocols, and procedures. Complete standardized clinical questionnaires and templates within scope of training and applicable guidelines. Ensure that patient privacy is protected by complying with all information security and patient privacy regulations. Receive and schedule requests for simple and complex intra-facility, and interfacility telehealth appointments using an electronic resource-based scheduling system. Screen patients for Telehealth modality and refer patients that do not meet established criteria to appropriate care. Monitor and maintain schedules of rooms, patients, technologies, clinical providers and presenters as needed to ensure efficient telehealth operations. Provide patient education via approved materials. Support the Veteran in completing patient satisfaction surveys. Communicate effectively with clinical and administrative staff at the assigned local site and those located at remote sites of care. Configure, install, troubleshoot, clean, and perform minor routine maintenance of assigned telehealth technology. Ensure assigned telehealth technologies are managed appropriately to include inventory, secure, ready for use, and accounted for by preparing and tracking. Maintenance work orders, information systems, inventory records, and communicating with the National Telehealth Technology Help Desk to facilitate troubleshooting, repair, and coordination of replacement equipment as necessary. Provide established education and training to Veterans, staff and providers on the use of telehealth technologies and serve as a point of contact to answer questions and address concerns related to these technologies. Maintain knowledge of and skill in applying an extensive body of rules, procedures, and operations in telehealth-related technologies and a variety of computer hardware and software used for telecommunications, data entry and retrieval, record maintenance, document and report generation. Maintain regular contact with other staff members and the Facility Telehealth Coordinator to work out process issues, equipment needs, problems, data collection and any other logistical issues. Arrange and complete test video calls with Veterans to prepare the Veterans for clinical encounters using telehealth technologies. Ensure information and resources are maintained for local and remote telehealth providers so they can effectively execute contingency and emergency plans. Complete other duties as assigned. Work Schedule: Monday – Friday 7:30am-4:00pm Compressed/Flexible: Available Recruitment Incentive (Sign-on Bonus): Not Authorized Pay: Competitive salary and regular salary increases. When setting pay, a higher step rate of the appropriate grade may be determined after consideration of higher or unique qualifications or special needs of the VA (Above Minimum Rate of the Grade). Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year) Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child. Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66. Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement) Telework: Available, Ad-Hoc Virtual: This is not a virtual position. Functional Statement #: 000000 Permanent Change of Station (PCS): Not Authorized”]

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About Veterans Affairs, Veterans Health Administration

The Veterans Health Administration (VHA) is the largest integrated health care system in the United States, providing care at 1,321 health care facilities, including 172 VA Medical Centers and 1,138 outpatient sites of care of varying complexity (VHA outpatient clinics) to over 9 million Veterans enrolled in the VA health care program. VHA Medical Centers provide a wide range of services including traditional hospital-based services such as surgery, critical care, mental health, orthopedics, pharmacy, radiology and physical therapy. In addition, most of our medical centers offer additional medical and surgical specialty services including audiology & speech pathology, dermatology, dental, geriatrics, neurology, oncology, podiatry, prosthetics, urology, and vision care. Some medical centers also offer advanced services such as organ transplants and plastic surgery.

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