Help Desk Technician
Job Description
LHH
Join our client’s team as a Tier 3 IT Support Specialist, providing high-level support in a 70/30 Mac-heavy environment. With 75 users and minimal Tier 1 and 2 tickets, you’ll handle advanced troubleshooting, system management, and A/V support. This role is ideal for candidates with excellent communication skills and a background in enterprise or entertainment industries.
Key Responsibilities:
- Provide Tier 3 desktop support for hardware, software, and networking issues.
- Maintain and update A/V systems, with an upcoming project to upgrade conference rooms.
- Implement cybersecurity best practices and enforce protocols.
- Troubleshoot and manage Mac, Windows, and mobile devices.
- Train staff on digital whiteboards, video conferencing tools, and other office technology.
- Manage system provisioning, inventory, and procurement processes.
- Provide remote support for staff across various locations.
Skills & Experience:
- 5+ years of experience in IT support/customer service.
- Strong Mac and Windows troubleshooting skills.
- AV knowledge is a plus.
- Enterprise or entertainment industry experience preferred.
- Strong communication, problem-solving, and team collaboration skills.
Apply now to join a supportive team that values quality work and professional growth!
Source ⇲
To apply, please visit the following URL:https://www.whatjobs.com/pub_api__cpl__1758679107__5076?utm_campaign=publisher&utm_medium=api&utm_source=5076&geoID=12→
