Host at 192 at The Blake

Hosts are responsible for upholding the highest possible standards to create a dining experience that will ensure guest satisfaction. You will assist with taking reservations and plotting of the dining room floor, as well as controlling the flow of guests entering and sitting in accordance with pacing set by the management.?You will ensure a positive dining experience by providing courteous, friendly, and efficient service to guests and team members at all times.

This job description is intended to be a broad description of duties. You will be asked to c arr y out all responsibilities in accordance with the organization’s policies and applicable laws. Specific information on duties and policies can be found with your supervisor or in the Employee Reference Guide. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions.

Essential Job Responsibilities:

• Completion of daily opening and closing duties according to checklists and standard operation procedures .
• Greet and say goodbye to all guests when arriving and departing .
• Answer the phone and assist guests with any requests and needs .
• Organiz e and control reservations and the flow of service in the dining room using OpenTable .
• Maintain menus, including organization and cleanliness .
• Take to-go orders .
• Resolve escalations with a positive outcome when the need to do so arises .
• Communicate with guests and solicit their feedback, address issues as needed .
• Understand and communicate products and services available at the resort .
• Perform additional responsibilities, although not detailed, as requested .?
• Assist with special events as needed .
• Reliable attendance on all scheduled workdays .

Personal Skills :

• Strong personal character and commitment to Taos Ski Valley, Inc.’s Vision, Purpose , and Values.
• Provides a guest experience that exceeds the guest’s expectations.
• Ability to gracefully and humbly accept criticism and opportunities for growth .
• Ability to stay positive, focused, and constructive when faced with setbacks , challenges , and while working in an ever-changing environment.

Qualifications /Knowledge :

• Must already have or be willing to complete the New Mexico Food Handler Certification prior to or within 30 days of hire .
• Prior experience in a high-volume restaurant or guest service preferre d.
• Working knowledge of the fundamentals of guest service.
• Ability to communicate in a positive and productive manner while completing duties .
• Ability to work a flexible schedule including weekends , holidays , and evenings.

Work Environment:

Taos Ski Valley, Inc. is often a fast-paced work environment , especially during Holiday and Peak days . TSVI is located in a high – altitude alpine environment. Position may require travel on uneven, snow – packed, or icy terrain and may be exposed to wet, cold , and/or humid conditions. Must be able to work in close quarters and with other staff.

Physical Demands of Position Include:

Will often lift up to 10 pounds, and occasionally up to 50 pounds.

Background Check :

Positions dealing with children, of safety – sensitive and/or confidential nature, require driving or positions that handle cash may require a background check and MVR check. Employment is contingent upon a favorable background check and MVR check.

• Is a Background Check required for this position: Yes
• Is an MVR required for this position: No