Hotel Front Desk Agent

We see it in the way we treat each other and our guests. It’s our superpower. We channel this strength into our vision for evolving the future of hospitality. We create a culture of warmth, empathy and respect. We build connections, celebrate success and create inclusive environments together.

Join us for this incredible opportunity to be part of our Rooms Team at Grand Hyatt DFW located at the DFW Airport as Front Desk Agent!

Our upscale hotel is located in Terminal D in the DFW Airport, featuring 298 guest rooms with runway views. We pride ourselves with top-ranking customer service achievements and recently ranked on Fortune 100 Best Companies to Work for 2024 ! Additionally, our Grand Met Restaurant is proud to be awarded the Diners’ Choice Award by OpenTable diners for the 2 nd year in a row!

Benefits & Perks:

As a colleague, we have you covered with awesome benefits and perks. Some of those include:

• Medical, Dental, Vision benefits offered at 30 days of employment
• Complimentary on-site hotel covered parking at the DFW Airport in Terminal D
• Complimentary colleague lunch during shift
• 401k options and company match
• Discounted and complimentary hotel accommodations anywhere in the world
• Tuition Reimbursement
• Paid Holidays, Sick Time & Vacation
• Discount partnerships with cell phone, car rentals, entertainment partnerships
• And so much More!

Front Desk colleagues are responsible for the guest registration process and communication of hotel services and promotions. This highly visible role gives opportunity for personal conversation and has a direct impact on creating the guest experience.

Responsibilities Include But Are Not Limited To:

• Greeting guests upon their arrival and departure of the hotel.
• Responsible for checking guests in and out for their hotel reservation.
• Engaging with guests throughout the lobby level regarding their stay and providing assistance when needed.
• Assist with information: directions, flight tracking, food and beverage recommendations, and local attractions.
• Ensure knowledge of the surrounding areas and able to guide guests should they need assistance with finding out of hotel activities/events.
• Responsible for the safety and security of the hotel guests and employees. You will follow safety and security standards and complete incident reports as required.
• Providing detailed reports any incidents that occur.
• Assist guests with luggage assistance as needed/requested.

Qualifications:

• Exceptional customer service demeanor and management required.
• A true desire to satisfy the needs of others in a fast-paced environment.
• Refined verbal and written communication skills.
• Ability to stand/walk for long periods of time.
• Able to push/pull/lift/carry moderate weight
• Flexible schedule, including ability to work weekends and holidays as well as AM, Mid or PM shift

Hyatt colleagues work in an environment that demands exceptional performance yet reaps great rewards. Whether it’s career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.

Hyatt is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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