Hotel Security Dispatcher/Loss Prevention

Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it’s career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.

Responsibilities:

• Conduct foot patrols of the hotel’s property, to include lobby/outlet areas, guest room hallways, parking garage, hotel perimeter, convention space, etc.
• Respond to various on-property incidents, to include, but not limited to, medical emergencies, trespassers, noise complaints, lost/missing items, guest needs, etc.
• Prevent unwanted visitors from entering the property and safely escort any non-guests/unwanted visitors from the property.
• Effectively monitor CCTV systems, alarm systems, emergency phone lines, and other aspects of the property’s dispatch center on an as-needed basis.
• Complete detailed, and accurate incident reports in a timely manner, after critical incidents occur.
• Partner with responding law enforcement and fire departments, as needed.
• Administer basic CPR and First Aid, as needed.
• Respond to, and strategically remedy various guest requests, in order to retain guest business, and overall brand protection.

Are you ready to make a positive difference with both guests and colleagues? If customer service and safety is a key quality in what drives you, we have a position for you! This position requires availability to work specifically the afternoon/evening shift, but full schedule availability is preferred.

Benefits:

• Complimentary & Discounted Hyatt Hotel Rooms
• Paid Time Off (PTO)
• 401(k) Match
• Medical, Dental, Vision Insurance after 30 days of Employment
• Tuition Reimbursement
• Free Annual VIA Bus Pass/Discounted Daily Parking
• Free Meals Provided in Employee Cafeteria
• Opportunities for Career Growth

Qualifications

• A true desire to satisfy the needs of others in a fast-paced environment.
• Minimum of one-year security-related experience recommended.
• Strong verbal and written communication skills.
• Ability to complete security reports in a web-based system with minimal guidance.
• Ability to work a flexible schedule, to include afternoons and evenings on weekends, holidays, and as-needed overtime.
• Proficient in computer skills, two-way radio operation, various software programs.
• Must be able to stand for long periods of time and walk moderate distances.
• Must be able to work in both individual and team settings.
• Must be customer/guest service-minded at all times.

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