Housekeeping Section Supervisor – Circus Circus (Reno)

Under direction of the Housekeeping Managers, assist with the supervision, direction and training of the Guest Room Attendants and Housepersons in your section, acting in the best interest of the Executive Housekeeper and THE ROW.

ESSENTIAL DUITIES AND RESPONSIBILITIES (May include, but is not limited to the following)

• Sign in and receive work assignments and room attendants’ keys for the day
• Deliver daily assignments and keys to room attendants at the beginning of the shift
• Assist with the training, organization, and direction of all guest room attendants and housepersons including completion of work assignments on time
• Respond to calls and staff requests in a timely manner
• Handle guest complaints promptly
• Continuously inspect rooms for cleanliness, making sure standards are met and correcting deficiencies prior to the room being occupied
• Inspect public areas in the hotel tower to ensure cleanliness and safety
• Clean biohazard material in accordance with OSHA guidelines
• Continuously check linen and supply rooms, maid carts and all equipment used by guest room attendants, housepersons, and shampoo persons and ensure proper use of all equipment
• Maintain linen consumption, housekeeping supplies, care of furniture, and appearance of the building and fixtures
• Inspect all VIP rooms, making sure standards are met and extra amenities are in place
• Assist guest room attendants on rush rooms
• Work a shift as guest room attendant when needed
• Assist in recordkeeping, lost and found, and administration of maintenance work orders
• Attend all department meetings
• Collect keys at the end of the shift
• Report suspicious activities which may jeopardize the security of the hotel to your manager or the security department immediately
• Exemplify our core values, family style service, our mission and vision
• Exemplify our DEI (diversity, equity, inclusion) culture
• Perform other job-related duties as assigned

KNOWLEDGE, SKILLS, AND ABILITIES

• Ability to understand and follow the Trailblazer Guide, housekeeping manual and emergency/evacuation procedures
• Good organizational skills
• Skill in establishing and maintaining effective working relationships with staff and guests
• Ability to read, write, and communicate verbally in English and Spanish
• Self-motivated, detail oriented, and high energy level
• Knowledge of chemical use, OSHA regulations, and biohazard clean-up procedures
• High School diploma or equivalent

PHYSICAL DEMANDS AND WORK ENVIRONMENT (May be required in order to perform the essential functions of the position)

• Work may be performed in confined areas, which may be unusually warm, cold, or noisy, dimly lit or brightly illuminated
• Work entails use of solvents/oils, electrical devices, and computer equipment
• May encounter fumes/odors and dirt/dust
• Work is done in high places and occasionally on slippery surfaces
• Constant awareness is required of surrounding areas to ensure safety of employees and guests
• Constant contact with co-workers and guests
• Position requires Team Member to enter & exit from the Team Member entrance which entails 4 flights of stairs (40 steps)
• Frequent standing, walking, bending over; repetitive use of both hands to include light and firm/strong grasping and finger dexterity, near/far visual acuity, depth perception, field of vision, accommodation and ability to see colors
• Occasional reaching overhead, crouching, kneeling, crawling, climbing and balancing
• Seldom requires sitting, pushing/pulling over 100 lbs., lifting/carrying up to 25 lbs.
• Requires simple reading writing and math skills, the ability to perform simple and complex tasks, clerical function, and coordination, analyze information, supervise and instruct others
• Must be able to follow instructions, influence others, meet time requirements, memorization skills problem solve, use independent judgment and decision-making skills

GUEST SERVICE (INTERNAL/EXTERNAL) STANDARDS: Employee is required to meet and deliver our core values, service standards, and family style service.

PERFORMANCE REQUIREMENTS: Must have the ability to provide internal/ external guests with service excellence, have excellent communication skills and observation skills, and have an easygoing demeanor to ensure a fun and safe environment for our guests. Above average speech – both speaking and reading/writing English. Need excellent interpersonal skills. Work requires schedule flexibility which may include days off, nights, weekends, holidays, and overtime as needed.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Essential duties must be performed with or without reasonable accommodation.

The above statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary.

Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and individuals’ religious beliefs or practices.

As a part of the new hire process, candidates will be required to complete a background check post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.

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