HRSD (HR Service Delivery) ServiceNow – Applications Developer (Remote)

We’re a Little Different

Our mission is clear. We bring to life a healing ministry through our compassionate care and exceptional service.

At Mercy, we believe in careers that match the unique gifts of unique individuals – careers that not only make the most of your skills and talents, but also your heart. Join us and discover why Modern Healthcare Magazine named us in its “Top 100 Places to Work.”

Overview: HRSD (HR Service Delivery) ServiceNow – Application Developer

This position may be done Remote (work from home).

*Please note that as of the posting date of this job announcement, Mercy is unable to offer immigration sponsorship or visa assistance for this position. We encourage all eligible candidates, including U.S. citizens, permanent residents, and those with existing work authorization, to apply.

Duties

• Act as technical lead for new module implementation.
• Work with internal business units to implement process improvements using the ServiceNow platform.
• Work with leadership to create roadmap of ServiceNow future state.
• Assist or lead ServiceNow platform upgrades.
• Work with internal teams to design advanced automations using Powershell, SSH, Rest, SOAP, and other technologies.
• Design integrations with ServiceNow platform.
• Perform peer code reviews.
• Work with Scrum master to review enhancements and stories.
• Recommend new module usage in ServiceNow to align with Mercy strategies.
• Maintain platform performance.

Job Profile Summary Primary Function
Designs, develops, modifies, debugs and evaluates programs for functional or operational areas
Analyzes complex business problems to be solved with automated systems. Provides technical expertise in identifying, evaluating and developing systems and procedures that are cost effective and meet user requirements
Analyzes existing programs or formulates logic for new systems, devises logic procedures, prepares flowcharting, performs coding and tests/debugs programs
Develops conversion and system implementation plans. Prepares and obtains approval of system and programming documentation. Recommends changes in development, maintenance and system standards
Configures system settings and options; plans and executes unit, integration and acceptance testing; and creates specifications for systems to meet business requirements
May train users in conversion and implementation of system

Qualifications:

• Experience: 2 years of relevant technical or business work experience.
• Required Education: Bachelor’s degree in related field, specialized training, or equivalent work experience.
• Other: Have working knowledge of ITSM suite, HRSD, CMDB, ITBM, Mobile Agent, Workspaces, UI Builder, Catalog item maintenance

We Offer Great Benefits:

Day-one comprehensive health, vision and dental coverage, PTO, tuition reimbursement and employer-matched retirement funds are just a few of the great benefits offered to eligible co-workers, including those working 32 hours or more per pay period!

We’re bringing to life a healing ministry through compassionate care.

At Mercy, our supportive community will be behind you every step of your day, especially the tough ones. You will have opportunities to pioneer new models of care and transform the health care experience through advanced technology and innovative procedures. We’re expanding to help our communities grow. Join us and be a part of it all.

What Makes You a Good Match for Mercy?

Compassion and professionalism go hand-in-hand with us. Having a positive outlook and a strong sense of advocacy is in perfect step with our mission and vision. We’re also collaborative and unafraid to do a little extra to deliver excellent care – that’s just part of our commitment. If that sounds like a good fit for you, we encourage you to apply.

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