HVAC Dispatcher

Yellowstone Local Presents: SURE Mechanical

Yellowstone Local is an industry leader in representing the nation’s best skilled-trade companies and helping them find and hire the industry’s top-performing talent. All of our positions are direct hire placements, ensuring you can step into a role that makes you a standout in the industry—without the hassle of placement fees.

We are proud to introduce you to SURE Mechanical.

Be the Nerve Center That Keeps Cincinnati Comfortable

Ready to be at the heart of a company that keeps Cincinnati comfortable year-round? Imagine a role where you aren’t just coordinating appointments but directly impacting customer satisfaction with every decision you make. At SURE Mechanical, your role as an HVAC Dispatcher puts you at the center of all operations—every call, every service request, and every technician deployment starts with you. This isn’t just another desk job—it’s where precision and care drive the success of every team member and customer experience.

Your New Role:

As an HVAC Dispatcher at SURE Mechanical, you’ll manage the daily flow of service requests and technician assignments. Your role is essential in ensuring smooth service delivery and helping us maintain our stellar reputation for top-tier customer satisfaction. With your communication and organizational skills, you’ll juggle multiple calls, coordinate technician schedules, and provide essential support to the team. You won’t just dispatch technicians—you’ll be orchestrating the entire process to ensure that every job is completed seamlessly and every customer leaves happy. Below are the responsibilities of this role:

• Customer Service Excellence: Serve as the first point of contact, ensuring satisfaction from initial call through the completion of service.
• Efficient Scheduling and Dispatch: Coordinate and optimize technician schedules to ensure maximum efficiency and timely service.
• Technician Support: Provide field technicians with all necessary resources, including equipment management and issuing purchase orders.
• Billing and Administrative Duties: Handle administrative tasks such as billing, keeping our operations running smoothly behind the scenes.

What’s In It For You To Join The Team:

• Competitive Pay: Earn $20.00 to $25.00 per hour, plus potential performance-based bonuses.
• Comprehensive Benefits: Enjoy medical, dental, and vision plans, as well as a 401(k) with matching.
• Continual Growth: We support your professional development with ongoing training and education opportunities.

Why You Will Never Want To Leave:

• Community-Centered Culture: Be part of a team that not only serves the community but also becomes an integral part of it, improving lives one service call at a time.
• Culture of Support: Join a family-like atmosphere where every role is appreciated, respected, and critical to our success. You won’t just be a number—you’ll be part of a close-knit team that values each person.

This Job Isn’t For You If:

• You prefer a predictable, slow-paced routine.
• You don’t enjoy managing multiple tasks or thrive in high-energy environments.

This Job Is For You If:

• You thrive under pressure and can handle juggling multiple tasks at once.
• You have excellent communication skills and love solving customer service challenges.
• You want to be part of a company where your role is vital to both team success and customer satisfaction.

Think you have what it takes to be the linchpin in our operations? Apply now and take control of your career at SURE Mechanical!

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

• Dispatching Experience: At least 1 year as a dispatcher, preferably in an HVAC or service-related industry.
• Customer Service & Admin Experience: 1-2 years of experience in roles requiring strong customer service and administrative skills.
• Workflow Management: Proficient in scheduling, dispatching, and using software systems to streamline operations.
• Billing & Administrative Proficiency: Experience in billing procedures and comprehensive administrative support.
• Legal Requirements: Must be authorized to work in the US.

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