IT Service Desk Technician
Job Description
Uline, Inc.
IT Service Desk Technician
Pay from $24 to $30 per hour with significant growth and earning potential!
Corporate Headquarters
12575 Uline Drive, Pleasant Prairie, WI 53158
Uncover your full potential in a collaborative IT environment where you’ll troubleshoot technology issues as an IT Service Desk Technician. Bring your skills to an industry leader that runs one of the largest e-commerce sites in the U.S.
Better together! This position is on-site in Pleasant Prairie, WI or Waukegan, IL based on need, and we are looking for people who share our passion.
Hours: Monday – Friday, 12 PM to 8:30 PM
Position Responsibilities
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Provide support and troubleshooting for desktop, laptop and data center hardware / software issues.
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Create incident tickets to document issues and route tickets to appropriate support group.
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Handle major IT incident management to quickly resolve issues that impact the business.
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Support IT operations including system saves and restores, AS400 IPLs, server reboots, off-site tape storage and report generation and distribution.
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Conduct user account set-up, security maintenance and systems monitoring.
Minimum Requirements
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High school diploma or equivalent. Bachelor’s degree preferred.
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3+ years of experience as IT Service Desk Technician or Data Center Operator.
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Experience with incident, change and problem management in a multi-location data center.
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Experience in utilizing ITIL compliant Service Management platforms, including ServiceNow.
Benefits
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Complete health insurance coverage and 401(k) with 6% employer match that starts day one!
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Multiple bonus programs.
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Paid holidays and generous paid time off.
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Tuition Assistance Program that covers professional continuing education.
Employee Perks
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On-site café and first-class fitness center with complimentary personal trainers.
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Over four miles of beautifully maintained walking trails.
About Uline
Uline, a family-owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 9,000 employees across 13 locations.
Uline is a drug-free workplace.
EEO/AA Employer/Vet/Disabled
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Source ⇲
To apply, please visit the following URL:https://www.themuse.com/jobs/ulineinc/it-service-desk-technician-dd3dca→
