Lead Associate, Footwear PT

The Lead Associate, Footwear supports the achievement of store sales and KPI targets by modeling brand values, leveraging product knowledge, and selling skills to provide Athletes a unique experience when visiting Under Armour. The Lead Associate, Footwear uses product knowledge expertise and operational experience support to other teammates. 

Sales & Omni

• Complete omni-channel requests for athletes in line with Under Armour’s policies and procedures where applicable
• Coaching and training fellow teammates on footwear technology and selling practices
• Promote core & seasonal products to athletes by incorporating knowledge into selling process

Brand Image & Athlete Experience

• Model the Under Armour service culture and exceed customer expectation
• Provide an athlete experience unique to Under Armour
• Aid Athletes according to UA service model, communicate brand values, and identify sales opportunities
• Familiar with UA Brand stories communicated during training sessions

Retail Operations

• Provide feedback on store operations to the Store Leadership
• Maintain merchandising standards and support execution of floorsets
• Operate within UA policies and procedures communicating risk to Store Leadership when necessary
• Perform operational and cash processes (manual or system) in line with company guide and training
• Adhere to Under Armour’s dress code and attendance policies
• Assist as needed in operations; cash desk/ticketing/merchandising/stock replenishment

Team Collaboration/Self Growth

• Collaborate with teammates to meet or exceed store goals
• Ability to actively listen to feedback from leadership to continue to grow as a teammate

• Basic numeracy and literacy 
• Active listening & communication skills
• Fluency in local language
• Proficient in use of computers and other technology 
• Ability to establish interpersonal relationships
• Collaborate in a team environment
• Ability to perform tasks in a fast-paced and deadline-oriented environment
• Limited understanding of business acumen
• Demonstrated critical thinking to solve routine problems
• Basic prioritizing & planning skills

• One year experience of working in a sports/apparel & footwear retail environment
• High School education or equivalent
• Availability to work a flexible schedule, including holidays, nights, and weekends

• Ability to handle or relocate products up to 25 lbs/12kgs
• Able to stand and move about for extended periods of time with short breaks to handle products
• Ability to freely access all areas of the store; including the selling floor, stock and register area
• Reasonable accommodations may be made to assist in performing the essential responsibilities