Lead Product Manager

As a Lead Product Manager with Customer Engagement, you will recognize, scope and build strategic solutions across Disney Experience businesses. You will use your knowledge of product management, agile and waterfall methodology, project planning, data, ROI, deep understanding of business domains, and interpersonal skills to develop and prioritize product artifacts (features, user stories, etc.) for development. You will also be a key player in sustainment of the solutions built and purchased. You will be responsible for ensuring that solutions exceed expectations by working closely with business partners and users through measurement of key performance indicators.

JOB SUMMARY:

Primary Responsibilities:

• Be responsible for driving the vision, market strategy, design, implementation, and sustainment of MarTech products with Leadership and working team inclusive of Product, Compliance, Data, Analytics and Measurement
• Develop and track progress against a product roadmap to build enhancing capabilities over time
• Gain a deep understanding of customer experience, identify and fill product gaps and generate new ideas that improve customer experience, demonstrate a clear ROI and drive growth
• Understand the COE marketing approach and its impact across DPEP businesses
• Develop new product ideas and data use cases, and advocate for the use of data and advanced analytics inside and outside the organization
• Compare purchased versus in house solutions including sustainment cost, speed to market and expected product lifecycle
• Create buy-in for the product vision internally and with key external partners as well as across multiple job levels from entry to executive
• Define and track key performance indicators (KPIs)
• Understand market needs for the use of MarTech tools, data and reporting
• Balance commercial, technical, operational, and strategic issues to inform product improvements
• Manage impediments and problems, resolve issues, and fix broken processes where possible
• Be open to feedback from business partners, teams, and peers; willing to give feedback
• Align with other product managers when needed from an overall product, organization, or Guest perspective
• Own business/technical partner relationships and represent business goals/solutions, collaborate cross-functionally to arrive at optimal outcomes for both products and customers

Basic qualifications:

• Possess high levels of ownership, adaptability, and attention to detail
• Ability to find mutually beneficial solutions for all stakeholders
• Experienced in all areas of the Product Process (all phases in Strategy, Execution and Sustainment)
• Demonstrated success defining and launching excellent products
• 4 years Snowflake SQL and 1 years of Python
• Ability to balance multiple competing priorities while maximizing value
• Knowledge and experience with data, data science, analytics, and business intelligence
• Ability to develop and oversee research needed to determine the needs and desires of customers
• Develop deep business expertise and provide thought partnership around the use of data to solve problems and drive improvements
• Ability to perform across multiple phases of development for complex projects, from ideation to deployment
• Genuine empathy for the customer and a commitment to delving deep into the challenges they present or experience
• Proven ability to influence cross-functional teams without formal authority
• Strong oral and written communication and interpersonal skills, including story-telling, relationship-building, influence and negotiation
• Proven track record of products managed, launched, or developed (working samples may be asked for during interview process)
• Creating buy-in for the product vision both internally and with key external partners
• Translating product strategy into detailed requirements and prototypes

Preferred Qualifications

• Deep understanding of tools such as Jira, Confluence, Slack, Miro, Product, Board, among others

Required education:

• Bachelor’s degree in Business, Marketing, Computer Science, Information Technology, or related field OR equivalent work experience

Preferred education:

• Master’s degree in Business, Computer Science, Information Technology, or related field OR equivalent work experience

Benefits and Perks:

Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities, and special extras that only Disney can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/benefits.

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About Disney Experiences:

Disney Experiences brings the magic of Disney stories and franchises to life through theme parks, resorts, cruise ships, unique vacation experiences, products and more around the world. Disney shines in the travel industry with six resort destinations in the United States, Europe and Asia; a top-rated cruise line; a popular vacation ownership program; and an award-winning guided family adventure business. Plus, Disney’s global consumer products operations include the world’s leading licensing business; the world’s largest children’s publishing brands; one of the world’s largest licensors of games across all platforms; and Disney store locations around the world and on the web.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Disney Destinations, LLC , which is part of a business we call Disney Experiences .

Disney Destinations, LLC is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, religion, color, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, age, marital status, military or veteran status, medical condition, genetic information or disability, or any other basis prohibited by federal, state or local law. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.

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