Loan Servicing Manager II-Wholesale Lending Services

Join a top-ranked firm recognized by FORTUNE and LinkedIn for career growth and excellence. This role offers a dynamic environment where you can enhance your skills and contribute to a leading financial institution.

As a Loan Servicing Manager in Wholesale Lending Services (WLS), you will be in a senior leadership role responsible for leading a lending services organization primarily based in Charlotte, NC. The North America (NA) Loan & Agency group is responsible for a broad spectrum of responsibilities of an operational nature in relation to syndicated credit facilities where the firm has been appointed Administrative Agent. This client facing group is responsible for providing high-quality service to multiple internal and external parties. In a complex, sophisticated and evolving lending environment, the role of the Administrative Agent is dynamic, highly visible, multi-faceted and deadline driven.

Job Responsibilities

• Lead , manage and develop a core production team of approximately 5 employees responsible for supporting ongoing Loan Servicing functions (borrowings, payments, cash management and reconciliation, loan administrative inquiries, client documentation review, etc.)
• Build and cultivate strong cross-LOB relationships with key stakeholders across the firm, operating as an ambassador for Loan & Agency and WLS more broadly
• Support various lines of business across the Commercial Bank, Corporate & Investment Bank, and Asset & Wealth Management
• Act as an escalation contact for both client and syndicate members (bank and non-bank lenders)
• Maintain strong oversight of the risk & control environment; representing WLS in various firm-wide risk forums, audit cycles, and operational risk deep dives
• Identify and drive implementation of technology initiatives and operational process changes to meet the requirement of the wholesale lending businesses and clients
• Partner with Operational Excellence team to drive meaningful and strategic change such as process improvements, product governance and client experience enhancements

Required Qualifications, Capabilities and Skills

• 3+ years financial services experience gained at a top tier financial institution
• 3+ years commercial loan experience
• Outstanding leadership qualities
• Exceptional communication skills
• Strong client service focus
• Acute awareness of operational risks occurring throughout the lending lifecycle
• Proven track record in thinking/acting strategically to influence complex business decisions globally

Preferred qualifications, capabilities, and skills

• Syndicated loan product experience, including LIQ experience
• Experience managing and developing high-performance teams through continuous training and dynamic coaching
• Results driven; ability to lead/drive execution; methodical approach to identifying and solving issues
• Aptitude to ensure timely group delivery and execution of all daily controls/adherence to KPI targets
• Fosters a collaborative team environment within and across functional organizations
• Strong presentation skills to senior management forums, executive committees & control groups
• Excellent organizational and influencing skills to drive and implement change across teams & regions

This role requires working in the office 5 days a week

Final Job Grade and officer title will be determined at time of offer and may differ from this posting.

This position is not eligible for H1B or Sponsorship

About us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veteran

About the Team

J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.

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