Logistics Coordinator

As a Logistics co-ordinator you will deliver the highest quality service in the industry by performing and completing daily customer service and logistics operational tasks while complying with relevant industry regulations, customer requirements, and company targets for our top clients.

Responsibilities will include:

• Provide industry leading customer service, via phone and online, to Biocair’s clientele in the pharmaceutical and life science industries
• Review customer shipping request, ensuring completeness and accuracy of information provided. Querying any missing/inaccurate information with the customer
• Working alongside the warehouse, provide correct temperature-controlled packaging selection recommendations to meet customer’s needs. Considering commodity size, temperature requirements and transit time.
• Preparation of all shipment documentation, for export, domestic, and import forwarding-on shipments, in compliance with any appropriate regulations. 
• Logging any irregularities in the shipment process as a non-conformance report, escalating to the correct department when necessary.

Our company values matter, and guide all that we do each day. The successful candidate will be expected to operate in line with them as we strive to be the provider of choice for specialist logistics solutions to the global scientific community; based on the highest levels of care, expertise and precision; enabling our customers to retain absolute focus on research and development.

In addition, you will demonstrate these key competencies:

• Ability to communicate effectively
• Ability to work in a fast-paced environment
• Customer service skills, including managing difficult conversations effectively
• Organizational skills with an emphasis on compliance and efficiency

In return we offer:

• A competitive salary of between $54,080 – $58,240 commensurate with experience
• Bonus scheme
• Health, vision, and dental insurance
• Employee Assistance Program
• 401K with generous match
• PTO

Please note this is a full time role, 40 hours per week, Monday to Friday 08:30am to 17:30pm and the role based out of our office in Woburn Office.

Biocair provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

All offered candidates are subject to pre-employment screening which includes a denied party background check and an E-Verify work authorization checks.

Please be aware that we are NOT inviting recruitment agencies to submit candidates for this role and as such any approaches will be rejected. Thank you for your understanding.

Source ⇲