Management and Program Analyst

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Overview

• Accepting applications

• Open & closing dates

  12/30/2024 to 01/10/2025

  
  
• Salary

  $60,905 – $114,818 per year

• Pay scale & grade
  

  GS 9 – 12

• Location

  1 vacancy in the following location:

• Remote job
  

  No

• Telework eligible

  Yes-as determined by the agency policy.

• Travel Required

  Occasional travel – You may be expected to travel for this position.

  
  
• Relocation expenses reimbursed
  

  No

• Appointment type
  

  Permanent

• Work schedule
  

  Full-time

• Service
  

  Competitive

• Promotion potential
  

  12

• Job family (Series)
• Supervisory status
  

  No

• Security clearance
• Drug test
  

  No

• Position sensitivity and risk
• Trust determination process
• Financial disclosure
• Bargaining unit status
• Announcement number

  25-12638729B-TSB-0343-9T12

  
  
• Control number
  

  826167100

This job is open to

Clarification from the agency

Videos

Duties

WHAT IS THE TAXPAYER SERVICES (TS)DIVISION?
A description of the business units can be found at:

Vacancies will be filled in the following specialty areas:
Taxpayer Services Service Centers Kansas City Submission Processing

The following are the duties of this position at the full working level.

• Accomplishes various analytical studies and/or projects to resolve substantive problems or improve effectiveness and efficiency of operating line or administrative support programs.
• Performs complex operational reviews, prepares comprehensive program analyses/evaluations, and/or provides guidelines pertaining to the effectiveness of program operations in meeting established goals and objectives.
• Recommends decisions for program staffing; develops changes in methods, procedures, and techniques to improve baseline measures; conducts studies of employee/organizational efficiency and productivity; and recommends changes and improvements in organization, staffing, work methods and procedures.
• Monitors status and resources to meet goals and objectives and recommends adjustment of work plans and resources for project accomplishment.
• Plans, coordinates, and establishes operating methods and procedures for accomplishment of project assignments and mission, and/or directs the development and accomplishment of employee training relating to the project.

This position has career progression. If you are selected at a grade level lower than the full working level, you may be non-competitively promoted as your career progresses. For example, you may be hired as a GS-05, but if the position has career progression to GS-11, then you may move from a GS-05 to a GS-11 in as little as three years.

Requirements

Conditions of Employment

STANDARD POSITION DESCRIPTIONS (SPD):
PD93040, PD93041, and PD93042
Visit the IRS to access the position descriptions.

• Obtain and use a Government-issued charge card for business-related travel.

Qualifications

Federal experience is not required. The experience may have been gained in the public sector, private sector or One year of experience refers to full-time work; part-time work is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/year, and indicate number of hours worked per week, on your resume.

You must meet the following requirements by the closing date of this announcement:

SPECIALIZED EXPERIENCE: GS-09 LEVEL: You must have 1 year of specialized experience at a level of difficulty and responsibility equivalent to the GS-07 grade level in the Federal service. Specialized experience for this position includes demonstrated experience working with functional programs, operations and processes; Analytical and evaluative methods and techniques and management and organization principles for assessing program development or execution and improving organizational effectiveness and efficiency; Experience applying basic fact-finding and analytical techniques to gather information and data presentation methods to prepare clear and effective recommendations both verbally and in writing; Experience presenting data, interpretations and conclusions in a clear, concise and logical manner.

OR

EDUCATION: A master’s or equivalent graduate degree in any field of study.
OR
Two (2) full years of progressively higher-level graduate education leading to any field of study.
OR
LL.B. or J.D., if related.

OR

COMBINATION OF EDUCATION AND EXPERIENCE: A combination of experience and education equivalent to the amount required.

SPECIALIZED EXPERIENCE GS-11: You must have one (1) year of specialized experience at a level of difficulty and responsibility equivalent to the GS-09 grade level in the Federal service. Specialized experience for this position includes applying basic qualitative and quantitative techniques to gather, assemble, and analyze facts, draw conclusions, and devise alternatives; Experience with work processes, operations and programs to perform studies and evaluations, and make recommendations for changes and improvements; Recommending alternatives and/or changes in methods, processes, and techniques to improve program and administrative procedures; Management principles and processes to perform project management duties and effectively coordinate and integrate project objectives; Experience applying communication techniques sufficient to present plans and proposals convincingly and negotiate.

OR

EDUCATION: A Ph.D. or equivalent doctoral degree.
OR
Three (3) full years of progressively higher-level graduate education leading to a Ph.D. or equivalent doctoral degree.
OR
LL.M., if related.

OR

COMBINATION OF EDUCATION AND EXPERIENCE: A combination of qualifying graduate education and experience equivalent to that described above.

SPECIALIZED EXPERIENCE GS-12: You must have one (1) year of specialized experience at a level of difficulty and responsibility equivalent to the GS-11 grade level in the Federal service. Specialized experience for this position includes experience that demonstrated a wide range of evaluative and analytical methods, management and organizational techniques to establish criteria for identifying and measuring accomplishments and progress, revising methods and developing new approaches and analyzing the impact of changes and make recommendations; Knowledge of functional programs, operations, work processes and related administrative activities to identify actual or potential problem areas, and deficiencies; Experience working with project management tools and techniques to plan, schedule, implement, closeout, and evaluate complex projects and studies; Oral communication techniques sufficient to present findings, deliver briefings, and negotiate solutions to disputed recommendations, as well as, written communication techniques to prepare project papers, reports, manuals, and directives. Conducting analytical studies and/or projects to resolve substantive problems or improve effectiveness and efficiency of the operating line and administrative programs. Planning and evaluating to include analyzing various types of inventory/workload reports to prioritize and schedule work to meet program goals (such as conducting workload analysis to determine and project gaps and/or overlaps in production measures); analyzing workflow to identify delays in processes, variances in quality/quantity or other issues impacting effectiveness/efficiency, and make revisions/recommendations for improvement; planning, developing and delivering technical training. Problem solving to include analyzing business measures and comparing against established standard; preparing recommendations for resource requirements to accomplish the project or program; producing spreadsheets to manage, track, and report data to facilitate decision making; monitoring systems to identify problems and verify changes are functioning correctly; conducting studies of work processes to identify, analyze and recommend solutions to problems in organizational structure, staffing, administrative procedures work processes and/or distribution; conducting cost benefit analyses, risk analysis or other technique to determine the best course of action. Writing to include producing written information such as headquarters-approved job aids and training materials for a broad audience and providing recommendations or findings to the next level of management or above. Influencing/Negotiating to include persuading others to accept recommendations, cooperate, or change their behavior; working with others towards an agreement; negotiating to find mutually acceptable solutions.

AND

MEET TIME IN GRADE (TIG) REQUIREMENT: You must meet applicable TIG requirements to be considered eligible. To meet TIG for positions above the GS-05 grade level, you must have served at least one year (52 weeks) at the next lower grade (or equivalent) in the normal line of progression for the position you are applying to. Advancement to positions up to GS-05 is permitted if the position to be filled is no more than two grades above the lowest grade held within the preceding 52 weeks.

AND

TIME AFTER COMPETITIVE APPOINTMENT: By the closing date (or if this is an open continuous announcement, by the cut-off date) specified in this job announcement, current civilian employees must have completed at least 90 days of federal civilian service since their latest non-temporary appointment from a competitive referral certificate, known as . For this requirement, a competitive appointment is one where you applied to and were appointed from an announcement open to “All US Citizens”.

For more information on qualifications please refer to .

Education

A copy of your transcripts or equivalent documentation is required for positions with an education requirement, or if you are qualifying based on education or a combination of education and experience. An official transcript will be required if you are selected. If the position has specific education requirements and you currently hold, or have previously held, a position in the same job series with the IRS, there is no need to submit a transcript or equivalent at this time. Applicants are encouraged, but are not required, to submit an SF-50 documenting experience in a specific series.

A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to .

FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying. Click (Section 3, Explanation of Terms) or for Foreign Education Credentialing instructions.

Additional information

• We may select from this announcement or any other source to fill one or more vacancies. Additional jobs may be filled.
• The salary range indicated in this announcement reflects the minimum locality pay up to maximum locality pay for all duty location listed.
• This is a bargaining unit position.
• Tour of Duty: Day Shift – Start and stop times between 6:00 a.m. and 6:00 p.m.
• Alternative work schedule, staggered work hours or telework may be available.
• In the event that a building is closed due to rent management, new hires may be placed in a local commuting location.
• Telework Eligible Positions: Telework eligible positions do not guarantee telework. Employees must meet and sustain IRS telework eligibility requirements (e.g., reporting at least twice a pay period to your assigned Post of Duty (POD)) and supervisor’s approval to participate in the IRS Telework Program. Employees must also be within a 200-mile radius of their official assigned post-of-duty (POD) while in a telework status. As a reminder – If you are selected for a position, you are responsible for reporting to your designated POD (location) on the negotiated start date or as directed by management.
• The employment of any candidate selected for this position, including a current employee or a new hire, selected for this position may be conditional upon classification and/or audit of federal tax returns. This audit may include up to 2 years of returns.

For more information regarding Union Representation click

• Benefits

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Your application includes your resume, responses to the online questions, and required supporting documents. Please be sure that your resume includes detailed information to support your qualifications for this position; failure to provide sufficient evidence in your resume may result in a “not qualified” determination. Applicants who disqualify themselves will not be evaluated further.

Rating: Your application will be evaluated on the Critical Job Elements (CJE) of the position to be filled, in accordance with Article 13 of the IRS/NTEU National Agreement. Your application will also be rated and ranked among others, based on your responses to the online questions/assessment. Your experience, education, training, prior performance, and awards, relevant to the position being filled, will be considered throughout the hiring process. IRS employees may obtain most recent awards listing at .

Referral: If you are among the top qualified candidates, your application may be referred to a selecting official for consideration. You may be required to participate in a selection interview (telephonic and/or in person at the discretion of the Selecting Official in accordance with hiring polices). We will not reimburse costs related to the interview such as travel to and from the interview site.

If you are a displaced or surplus Federal employee eligible for , you must receive a score of 80 or better to be rated as well qualified to receive special selection priority.

• Benefits
• Required Documents

  As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have – whether you’re a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you’re eligible under their policies.

  
  
  

  The following documents are required and must be provided with your application. All application materials, including transcripts, must be in English.

  1. Resume – Your resume MUST contain dates of employment (i.e., month/year to month/year or present). To ensure you receive full credit for relevant experience, include the hours worked per week. We recommend that your resume not exceed 5 pages. If including Federal service experience, you MUST provide the pay plan, series, and grade, i.e., GS-0301-09. If the pay plan, series, and grade are not provided, it may result in an ineligible determination.
     Your resume must NOT include photographs, classified or government sensitive information, social security number (SSN), encrypted/digitally signed documents, or links to social media such as LinkedIn, or other inappropriate material or content. If your resume contains prohibited information as listed above, your application will be determined ineligible, and you will not receive consideration for this position. (Cover letters are optional.) Please view It is also recommended that your resume not include personal information such as age, gender, religion, race, disability, etc.
  2. Online Application – Questionnaire responses
  3. Education – See Education Section above
  4. Performance Appraisal/Awards (if applicable) – You are strongly encouraged to submit a copy of your most recent, signed, completed annual performance appraisal which includes the final rating and copies of any incentive/performance awards you received. If a revalidated appraisal is used for merit promotion, the supervisor must prepare a narrative for each critical job element that does not have a narrative describing the performance in the appraisal period covered by the rating. Note: If you are a manager or management official, your most recent annual performance appraisal must be used for the overall rating identified.
  5. Registration/License (if applicable) – active, current registration/license
  6. IRS Reassignment Preference Program (RPP)(if applicable) – You MUST meet the requirements in your RPP notice. Submit a copy of your RPP Notice along with a copy of your most recent annual performance appraisal. Your performance appraisal must have a fully successful or higher overall rating.
  7. Career Transition Assistance Plan (CTAP)(if applicable) – You MUST submit the required documentation as outlined at: If you are an IRS CTAP eligible, you can apply for jobs within and outside the commuting area. If you are a Treasury CTAP eligible can apply for jobs within the commuting area.
  
  
  

  NOTE:

  • DO NOT copy the specialized experience statement or position description into your resume for experience as this is not a demonstration of your experience and could result in an ineligible determination.
  • If you do not provide all required information, as specified in this announcement, your application will be determined incomplete, and you will not be considered for this position (or may not receive the special consideration for which you may be eligible).
  
  

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