Manager, Mail Services

We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our theme parks and consumer experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, MSNBC, CNBC, NBC Sports, Telemundo, NBC Local Stations, Bravo, USA Network, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through Universal Filmed Entertainment Group and Universal Studio Group and have world-renowned theme parks and attractions through Universal Destinations & Experiences. NBCUniversal is a subsidiary of Comcast Corporation.

As a company uniquely positioned to educate, entertain, and empower through our platforms, Comcast NBCUniversal stands for including everyone. Our Diversity, Equity, and Inclusion initiatives, coupled with our Corporate Social Responsibility work, is informed by our employees, audiences, park guests, and the communities in which we live. We strive to foster a diverse, equitable, and inclusive culture where our employees feel supported, embraced, and heard. Together, we’ll continue to create and deliver content that reflects the current and ever-changing face of the world.

Job Description

NBCUniversal is looking for a Mail Services Manager for our Facilities Operations and Engineering team in Universal City, CA. You will work with all divisions of West Coast Studio Operations team and directly oversee a vendor team managing all aspects of Mailroom operations across the Los Angeles Campus.

What You’ll Do…

• Supervise, train, and manage mailroom staff to ensure efficient operations and enhance their skills and performance
• Own all things budget performance, performance dashboards, metrics and reporting for the West Coast Studio Operations Facilities Ops & Eng department
• Oversee the sorting, distribution, and dispatching of incoming and outgoing mail and packages
• Develop and implement procedures to improve mailroom efficiency and accuracy
• Drive a high level of customer engagement and satisfaction and continuously improve the employee experience.
• Create regular reports for internal teams and clients to help set expectations and drive performance
• Collaborate with team members to collect and analyze data, and create presentations and reports based on recommendations and findings
• Work with business partners such as Security and HR to deliver a seamless operation
• Work with Finance team to understand labor, materials, and vendor cost trends – identify cost drivers and recommend mitigation opportunities
• Maintain a safe and secure work environment, ensuring staff adhere to protocols and obtain required training and certifications
• Maintain a strong working knowledge of all contract service agreements to ensure proper compliance

Qualifications

Let’s Talk About You …

• Leadership– You are a proven leader known to challenge the status quo, introduce new and better ways of delivering results, and make difficult decisions and lead through change.
• Coach– You lead teams of professionals by mentoring and developing; you help them reach their full potential.
• Analytical- You create tools and processes quickly and accurately to provide job estimates for clients levering deep industry experience, historical trends, teams and vendor relationships.
• Executer- You get things done! Using strong business acumen, organizational and superior process/project management skills, you prioritize and execute numerous complex projects in parallel.
• Customer Service Skills- You communicate effectively, and problem solve to drive customer service and make client delivery needs a priority.

What You Have…

• Bachelor’s degree or equivalent education in Business or related field
• 3+ years prior experience in facilities management and/or mailroom operations
• Prior experience managing a similar role within a corporate facility

What You Maybe Have…

• Professional designation such as FMP, RPA, CPM, LEE

Additional Requirements:

• Required On-Site: This position is required to be performed full-time from an NBCUniversal-designated worksite.

This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website.

Salary range: $75,000 – $100,000 (bonus eligible)

Additional Information

As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal’s policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.

NBCUniversal will consider for employment qualified applicants with criminal histories, or arrest or conviction records, in a manner consistent with relevant legal requirements, including the City of Los Angeles’ Fair Chance Initiative For Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, where applicable.

If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to AccessibilitySupport@nbcuni.com .

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