Manager Restaurant- Full Time, Dive Bar(Harrah's SoCal)

Qualifications:

• Minimum 2 years’ experience in a high-volume, multi-faceted hospitality operation or hotel/country club pool. Red Cross Certified in CPR and First Aid.
• Excellent leadership, time management, interpersonal, oral and written communication skills
• Ability to multi-task as well as manage multi-faceted projects to successful conclusion
• Diverse, fast-paced, deadline driven, multi-project coordination, prioritizing and flexing to accommodate last minute requests and changes.
• Must be able to lift and carry items of 50 pounds or more.
• Must be able to work any assigned shift or day of week with an emphasis working weekends.

Essential Functions:

• Responsible for the supervision of all staff members
• Ensures that proper staffing and service levels are maintained
• Responsible for sales and reservations of pool amenities, including cabanas, bar and food service, hot tubs and VIP bottle service
• Must ensure flawless food and beverage service.
• Ensures staff members are making timely follow-up calls to all VIP pool guests to ensure satisfaction and to cultivate repeat business
• Works with the sales team supporting poolside banquet events
• Actively solicits new clientele; continuously evaluates and identifies potential business from existing and new clients.
• Up-sells amenities to existing guests.
• Responsible for cleanliness, organization, exceptional guest service and safe operating condition of DIVE as well as all branded experiences
• Supports poolside promotions and events, helps in planning, set up and execution
• Responsible for building and maintaining operating statements as well as building annual capital requests.
• Required to achieve plan budget to include managing labor within budgetary guidelines.
• Ensures staff behavior, service provided to guests and appearance are in compliance with established policy. Must show annual Total Service Score shift of no less than 3%, over the prior year in all measured areas
• Assist with training, developing, mentoring and evaluating job performance for staff
• Ensures all disciplinary actions and performance reviews are completed and handled in a timely and efficient manner. Performance reviews must be delivered on or before there due date
• Responsible for hiring and all other related disciplinary actions to include separation
• Ensures that customer problems/complaints are handled in an effective, courteous manner.
• Responsible for ensuring guests are not over served by staff.
• Manages team members, ensuring compliance with all property and department policy’s and procedures, especially the consumption of food not paid for by team members.
• Responsible for planning and executing catered events at the pool.
• Coordinates with Marketing and Food & Beverage departments to ensure flawless execution for all events
• Keeps direct reports well informed and meets with each of them on a weekly basis.
• Enhances Pool revenues by developing activities, cabana salesmanship and maximizing food and beverage sales
• Maintain an appropriate individual training program with all staff members, ensuring the delivery of exceptional guest service.
• Understand commercial awareness in interactions with management and department members.
• Ensures proper POS and guest amenities are maintained at all locations

Physical, Mental & Environmental Demands:

• Must be able to maneuver to all areas of the casino, including all food and beverage service areas.
• Must be able to work independently.
• Must be able to respond calmly and make rational decisions when handling guest and employee conflicts.
• Must be able to quickly and accurately perform mathematical computations.
• Must be able to conduct conversations with customers and employees and speak distinctly and persuasively with others.
• Must have the ability to create written and financial reports.
• Must be able to tolerate areas containing secondary smoke.
• Must be able to work at a fast pace and in stressful situations.
• Must be able to read, write, speak and understand English.
• Must be able to respond to visual and aural cues.
• Must be able to stand for the majority of a working shift on hard surfaces actively managing the guest experience on the pool deck.
• Must be able to work in extreme weather conditions both Hot and Cold environments.

Salary $75k- $80k, depending on experience.

The above is a minimal description of duties and responsibilities. Other work requirements may be necessary and assigned as the business needs evolve or change. Harrah’s Resort Southern California reserves the right to make changes to this job description whenever necessary.

Harrah’s Resort Southern California is proud to be an Equal Opportunity Employer: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or status as a qualified individual with a disability or protected veteran.

Preference is given to qualified Rincon tribal members and members of other federally recognized tribes.

NOTE: By providing a mobile number, you agree to receive calls/texts to your number about your application, and other opportunities that may be of interest to you. You understand that, where applicable, messages may be sent using an automatic telephone dialing system and your consent to receive messages does not require you to make a purchase.

About us

“Join us in our battle against boredom! Creativity, innovation and inspiration welcome!”

Are you ready to take a step in the fun direction? Join the team at the fourth largest resort property in San Diego County!

Why would you to want to join our team? At Harrah’s Resort Southern California, making grownups smile is what we do best, which is why we stack our dream team with passionate, energetic, Funmakers. It’s a place where creativity, innovation and inspiration are always welcome! We provide a funner (we are in Funner, California after all!) culture which encourages and celebrates people being the best that they can be. It’s a special environment that you can’t find anywhere else!

Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals’ religious beliefs or practices.

The below statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position.

The Company reserves the right to make changes to the job description whenever necessary.

As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.

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