MANAGER – RETAIL & RECREATION

Whether you want to make your debut or go back on tour after a long hiatus, starting a career at Seminole Casino Brighton can feel more like play than work. Our staff spends their time making sure that every single one of our guests gets the rock star treatment, but the Seminole Hard Rock family also rolls out the red carpet for our employees with competitive benefits and a great work environment. If you’re ready to join a stellar team full of tastemakers and trendsetters who stand out from the average resort crew, apply today.

Seminole Casino Brighton is a 27,000-square-foot casino with 400+ slot and gaming machines, Table Games, and high-stake bingo seats, with full-service restaurant and lounge. Its warm and friendly staff, ultra-modern air-conditioning system, clean atmosphere, and rewarding casino promotions are a welcome alternative to big city gaming.

OUR COMMITMENT TO SERVICE:

We don’t have customers, we have Guests. Each visitor is our Guest, just as you have a Guest in your home. You take a certain level of pride when you have an invited Guest in your home. You should take the same pride with every Guest who visits one of our properties. Unparalleled Service isn’t just a part of our mission statement at Seminole Gaming; it’s a commitment to each and every one of our current and future Guests.

Responsibilities

The Manager- Retail/Recreation is responsible for assisting with the planning and direction of the Retail/Recreation Operations, including all related management functions with the end result of a positive guest experience.

• Direct and supervise employees engaged in sales, merchandising, greeting ALL guests, inventory-taking, reconciling cash receipts, or in performing services for customers.
• Provide exemplary guest service by greeting and assisting customers and responding to guest inquiries and complaints.
• Monitor sales activities to ensure that guests receive exemplary service and quality merchandise.
• Drive team to achieve sales goals daily.
• Responsible for buying a product line for the Retail shop.
• Investigates and resolves guest situations.
• Interviews, hires, trains, schedules, appraises and supervises all directly assigned personnel.
• Responsible for quality, consistency, and presentation of all products delivered to guests.
• Recommends to senior management operational enhancements that support initiatives and promote excellence.
• Ensure that all games are working properly
• Create a work environment that is safe, professional, friendly and conducive to a high level of morale, productivity and performance
• Performs all other related and compatible duties as assigned.
• Exhibit conduct in accordance with all Gaming Commission Regulations and Seminole Tribe of Florida departmental policies and procedures

Qualifications

• High School diploma, GED, or equivalent required
• Bachelor’s degree in Management preferred
• Three (3) to five (5) years of Retail store management experience is required, or an equivalent combination of education and experience
• Must have working knowledge of current computer applications (documents and spreadsheets). Experience with inventory and purchasing systems preferred.
• Must possess ability to communicate with staff, vendors and interpret variety of instructions furnished in written, oral, or schedule format
• Must possess well-developed mathematical skills
• Must possess strong organizational skills and attention to detail
• Must possess problem-solving skills and interpersonal skills necessary to effectively communicate with all levels of management
• Must be able to work extended hours, overnight hours, weekends and holidays as needed
• Buying experience preferred
• Knowledge of managing inventory

Work Environment:

• Duties and responsibilities are typically performed in a store setting, which can be fast-paced. Responsibilities are also performed in a warehouse environment where temperatures fluctuate. There may be times where you will need to be on the Casino Floor or pass through this area. On the Casino Floor, you may be exposed to casino-related environmental factors including, but not limited to, second hand smoke and excessive noise.
• While performing the duties of this job, the supervisor is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.
• Must be able to work standing/walking for long periods of time

Native American Preference Policy:

The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.

Employment Process:

Seminole Gaming’s employment process requires candidates to obtain gaming licensure by successfully completing a background check with Seminole Gaming Compliance and Regulations, prior to beginning employment. These background checks may include, but are not limited to:

• Credit Check
• Criminal Background Check
• Drug Screen

Disclaimer While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).

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